Branch Coordinator

Pinnacle Home Care•Fort Myers, FL

About The Position

Pinnacle Home Care is hiring a Branch Coordinator to support administrative and office operations across assigned regional locations. The role maintains accurate branch information, coordinates mail, shipments, supplies, compliance activities, employee renewals, meetings, and training, and monitors the CareBestie on-call queue. The coordinator resolves non-clinical matters within the role’s scope and promptly routes clinical concerns to the appropriate Clinical Manager; clinical assessments and decisions remain with licensed clinical staff. The role follows a daily routine of updating branch sheets and reviewing on-call coverage and the CareBestie queue at the start of the day, managing operational tasks and follow-ups throughout the day, and escalating unresolved concerns to the DCS by the end of the day. The position requires a high school diploma or equivalent. Healthcare office administration or home health experience is preferred. Candidates should have strong organizational and customer-service skills, attention to detail, independent follow-through, proficiency with Microsoft Outlook, Excel, Word, and Teams, and the ability to learn WellSky, CareBestie, and other applicable systems. The coordinator must maintain HIPAA-compliant confidentiality, communicate professionally with clinical staff and corporate teams, and have reliable transportation to travel among assigned regional offices as needed. Pinnacle Home Care describes itself as Florida’s largest independent Medicare-certified home health provider, with more than two decades of service. It offers an employee referral program with rewards and describes its workplace as inclusive, collaborative, and supportive. The company is an equal opportunity employer.

Requirements

High school diploma or equivalent.
Strong organizational skills, attention to detail, customer service, and independent follow-through.
Proficiency in Microsoft Outlook, Excel, Word, and Teams.
Ability to learn WellSky, CareBestie, and other applicable systems.
Ability to maintain HIPAA-compliant confidentiality and communicate professionally with clinical staff and corporate teams.
Reliable transportation and ability to travel among assigned regional offices as needed.

Nice To Haves

Healthcare office administration or home health experience.

Responsibilities

Update daily branch sheets for each assigned office and maintain accurate branch information.
Maintain organized office operations and coordinate administrative needs across regional locations.
Identify operational concerns and promptly communicate unresolved matters to the DCS.
Check, sort, distribute, and process incoming and outgoing mail daily, including mail for the corporate office.
Route received medical records to the Medical Records department and arrange secure, approved physical shipments to the corporate office.
Receive, track, and distribute office shipments while protecting confidential patient and employee information.
Organize, stock, and distribute medical supplies and maintain an accurate supply inventory list.
Order and replenish medical supplies, Start of Care packets, patient education pamphlets, forms, and office supplies under approved procedures.
Monitor supply levels and escalate shortages or discrepancies to the DCS.
Update CareBestie on-call coverage information and manage the CareBestie queue during the business day.
Resolve non-clinical calls and requests within the role’s scope and promptly refer clinical concerns to the appropriate Clinical Manager.
Track clinical escalations, follow up for resolution by the end of the day, and elevate unresolved items to the DCS.
Track applicable CPR, driver’s license, professional license, and TB renewals.
Follow up on outstanding LMS courses and required employee education; notify employees and leadership about upcoming expirations, document follow-up, and escalate overdue requirements to the DCS and appropriate HR contacts.
Coordinate biohazard compliance activities, service requests, and ticketing.
Schedule and track fire inspections, corrective follow-up, and related office compliance records; support readiness for inspections and internal reviews.
Coordinate and set up all-staff meetings and training sessions at the DCS’s direction; prepare and print agendas, handouts, training materials, and sign-in sheets, and maintain and route attendance records.
At the start of the day, update branch sheets, verify on-call coverage, and review the CareBestie queue; throughout the day, manage mail, shipments, inventory, renewals, meetings, and queue follow-up; at the end of the day, confirm non-clinical items are addressed, clinical items are escalated and followed through, and unresolved concerns are reported to the DCS.