BRANCH COORDINATOR

Apria Healthcare•Hampton, VA

10d•$18 - $23•Onsite

About The Position

At Accendra Health, Branch Coordinators help make healthcare easier by supporting access to essential products and services through the Apria and Byram Healthcare brands. They positively affect patients and caregivers by providing excellent customer service in person and by phone. Working with patients, providers, and teammates, they ensure orders are received and processed accurately and promptly. They also obtain documentation needed to bill health insurance plans. The role handles customer inquiries and branch order-processing tasks, including creating orders, reviewing information across multiple systems, confirming delivery appointments, verifying insurance, obtaining equipment authorizations, monitoring faxes, and entering data. Coordinators also help gather required documentation, process payments and receivables, make customer-satisfaction calls, and may perform basic tasks involving respiratory equipment. The position has no supervisory responsibilities.

Requirements

High school diploma or equivalent.
At least one year of related work experience.
Organizing, problem-solving and analysis, patient focus, teamwork, and time-management and multitasking abilities.
Effective communication in person, by phone, and electronically.
Intermediate to advanced computer skills, including proficiency working in multiple systems at once.
English reading, writing, and verbal skills.
Intermediate-level math skills.

Nice To Haves

At least two years of experience in an office environment, healthcare setting, or call center.
Experience using a multi-line phone system.

Responsibilities

Serve as the first point of contact for patients arriving in person.
Answer inbound calls on a multi-line phone system, provide information, troubleshoot common issues, coordinate with branch and other teams, and escalate concerns when needed.
Process branch work, including creating and working orders, reviewing multiple systems, confirming delivery appointments, verifying insurance, obtaining equipment authorization, monitoring faxes, and entering data.
Work with sales teams, referral sources, and patients to gather documentation and information required by insurance guidelines.
Request health plan authorizations or information electronically or verbally, as required.
Review new and recurring patient accounts and obtain documentation from referral sources needed to bill health insurance plans.
Collect credit card payments and billing information, reconcile daily receivables, and submit them to the lock box.
Make outbound customer-satisfaction calls to patients and referral sources.
May download information from recording devices such as apnea monitors, oximeters, and CPAP devices, as well as other respiratory equipment.
May perform functional tests on certain respiratory equipment.
Perform other duties as required.