Branch Coordinator

Apria Healthcare • Louisville, CO

6d • $16 - $23 • Onsite

About The Position

Branch Coordinators support patients and caregivers by phone and in person, providing excellent customer service and working with patients, providers, and colleagues to ensure orders are processed promptly, efficiently, and accurately. They help ensure the company can bill health insurance plans by obtaining the required documentation. The anticipated hourly pay range is $16.44–$23.05; actual compensation may vary based on experience, skills, education, and location.

Requirements

• High school diploma or equivalent.
• At least one year of related work experience.
• Organizing, problem-solving and analysis, patient focus, teamwork, and time-management/multitasking skills.
• Effective communication in person, by phone, and electronically.
• Intermediate to advanced computer skills, including proficiency working in multiple systems simultaneously.
• English reading, writing, and verbal skills.
• Intermediate-level math skills.

Nice To Haves

• At least two years of experience in an office environment, healthcare setting, or call center.
• Experience using a multi-line phone system.

Responsibilities

• Serve as the first point of contact for patients arriving in person.
• Answer inbound calls on a multi-line phone system, assist new and existing patients, troubleshoot common issues, coordinate resolutions, and escalate concerns when needed.
• Process branch work, including creating and working orders, using multiple systems to assist customers, confirming delivery appointments, verifying insurance, obtaining equipment authorizations, monitoring faxes, and entering data.
• Work with the sales team, referral sources, and patients to collect information and documentation required by insurance guidelines.
• Request health plan authorizations and information electronically or verbally.
• Review new and recurring patient accounts and obtain the documentation needed to bill health insurance plans.
• Collect credit card payments and billing information, reconcile daily receivables, and submit them to the lock box.
• Make outbound customer satisfaction calls to patients and referral sources.
• May download recordings from apnea monitors, oximeters, CPAP devices, and other respiratory equipment.
• May perform functional tests on certain respiratory equipment.
• Perform other duties as required.

Benefits

• Medical, dental, and vision care coverage.
• Paid time off plan.
• 401(k) plan.
• Flexible Spending Accounts.
• Basic life insurance.
• Short- and long-term disability coverage.
• Accident insurance.
• Teammate Assistance Program.
• Paid parental leave.
• Domestic partner benefits.
• Mental, physical, and financial well-being programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED