Branch Support Coordinator

Ambius • Marietta, GA

3d

About The Position

The Branch Support Coordinator performs day-to-day administrative duties for a branch, supporting customer experience, billing and invoicing, system records, scheduling, sales entry, and customer contract management. The role also supports accounts payable and accounts receivable processes, office supply inventory, warehouse-related administration, and assigned branch functions. It contributes to branch performance measures including customer retention, NPS/CVC results, APBITA, revenue, and accounts receivable/days sales outstanding targets.

The coordinator works with branch and warehouse colleagues to maintain inventories, support WDS sales and delivery processes, and complete month-end activities such as commission SOP support, MUR reporting, and physical inventory processes. The position requires strong customer service, communication, organization, attention to detail, problem-solving, and the ability to manage multiple tasks while taking direction from multiple departments.

Rentokil describes opportunities for career growth and promotion from within. Benefits for eligible full-time colleagues start on day one and include professional development, training, tuition reimbursement, health coverage, retirement savings, and paid time off and holidays.

Requirements

• High school diploma or GED required.
• Excellent listening and communication skills, including written and verbal communication.
• Strong customer service skills and customer focus.
• Organization and time-management skills, including the ability to work on multiple tasks and take direction from multiple departments.
• Ability to provide timely, clear, and concise feedback.
• Attention to detail and analytical skills.
• Growth mindset and outstanding problem-solving abilities.
• Ability to handle stress and stress-related situations.
• Ability to work independently and take initiative.

Nice To Haves

• Three to five years of business administrative experience preferred.
• Skill with Google Suite preferred.
• Experience supervising others preferred.
• Three to five years of experience in a similar administrative role preferred.

Responsibilities

• Perform day-to-day branch administrative duties, including customer experience, billing and invoicing, maintaining system records, scheduling, and sales entry.
• Manage accounts payable processes, including creating purchase orders and coding and processing bills.
• Support accounts receivable processes by partnering with the collection team, handling credit requests and refunds, processing price changes, and pulling invoices as appropriate.
• Manage customer contracts, including database updates, price increases, and new agreements.
• Maintain office supply inventory.
• Provide WDS support, including sales entry, routing, client contact information, and client inventory updates.
• Support branches in other assigned functions.
• Maintain adequate supplies inventories alongside the Warehouse Manager, when applicable.
• Maintain the Branch Holiday Pipeline.
• Support WDS sales delivery tickets, replacement tickets, blooming tickets, and master blooming schedules.
• Assist with the Commission SOP.
• Manage or assist with MUR reporting.
• Support WDS physical inventory processes.
• Assist with achieving customer retention, NPS/CVC, APBITA, revenue, and AR/DSO targets.

Benefits

• Professional growth opportunities and promotion from within.
• Training and development programs.
• Tuition reimbursement for full-time colleagues.
• Medical, dental, vision, disability, and life insurance, plus additional health benefits.
• 401(k) retirement plan with company-matching contributions.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• Performance incentives offered in many roles.
• Full-time colleagues can begin benefits enrollment immediately upon hire, with benefits starting on day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED