Branch Support Trainer

AmFirst Career•Birmingham, AL

About The Position

The Branch Support Trainer evaluates and facilitates training for teller functions and topical branch training. The role coordinates with appropriate staff on scheduling, skill assessments, feedback, and follow-up. Working as part of a team, the trainer designs, implements, and evaluates training programs and materials, making recommendations as needed, and provides backup for designated classroom sessions. Other related duties may be assigned. Performance is measured by achieving scores of at least 80% on employee testing after formal training and at least 80% on retention retests, meeting annual training objectives and goals, and completing reports and records accurately and on time. The position maintains a basic understanding of Credit Union products, services, policies, procedures, and mission, and provides informed, professional, and accurate service and support to members and associates. It also develops recommendations for training efficiencies and enhancements by monitoring trends, and ensures departmental activities are completed within prescribed time frames with zero errors. The role requires frequent visits to branches or departments and use of a portable office, including a laptop and appropriate software or hardware.

Requirements

One to three years of similar or related experience, including training and teller experience.
High school education or GED.
Ability to communicate with courtesy, tact, and diplomacy.
Ability to build relationships and solicit cooperation from employees, leadership, and other stakeholders.
Ability to deliver feedback and coach others.
Ability to recognize and adapt to different communication styles and preferences.
Ability to operate related computer software, including Word and PowerPoint, and business equipment such as a projector, screen, public address equipment, and other training aids.
Professional appearance, dress, and attitude.
Public speaking and presentation skills.
Ability to evaluate learning styles and adjust training accordingly.
Planning and time management skills.
Flexibility with branch or department scheduling, procedures, and priorities.
Ability to perform light lifting.
Willingness to travel frequently to various branches or departments.

Nice To Haves

New Accounts experience.
Lending experience.

Responsibilities

Evaluate and facilitate training for teller functions and topical branch training.
Coordinate training schedules, skill assessments, feedback, and follow-up with appropriate staff.
Collaborate with a team to design, implement, and evaluate training programs and materials, and make recommendations as needed.
Provide backup for designated classroom training sessions.
Meet established annual training objectives and goals.
Complete reports and records accurately and in a timely manner.
Maintain a basic understanding of Credit Union products, services, policies, procedures, and mission.
Provide informed, professional, and accurate service and support to members and associates.
Recommend efficiencies and enhancements to training products, pricing, and processes by monitoring training trends.
Ensure departmental activities are completed within prescribed time frames with zero errors.
Perform other related duties as required.