Branch Support Trainer

AmFirst • Birmingham, AL

7d

About The Position

The Branch Support Trainer evaluates and facilitates training for teller functions and topical branch training. The role coordinates scheduling, skill assessments, feedback, and follow-up with appropriate staff. The trainer works collaboratively to design, implement, and evaluate training programs and materials, makes recommendations, and provides backup for designated classroom sessions. Other related duties may be assigned.

The position is measured by employee training and retention test results, achievement of annual training goals, accurate and timely reporting, knowledge of Credit Union products and procedures, professional service to members and associates, recommendations to improve training, and error-free completion of departmental activities within required time frames.

The role requires frequent visits to various branches or departments and use of a portable office, such as a laptop with appropriate software and hardware. Light lifting is required.

Requirements

• One to three years of similar or related experience, including training and teller experience.
• High school education or GED.
• Ability to communicate with courtesy, tact, and diplomacy.
• Ability to build relationships and solicit cooperation from employees, leadership, and other stakeholders.
• Ability to deliver feedback and coach others.
• Ability to recognize and adapt to different communication styles and preferences.
• Ability to operate related computer software, including Word and PowerPoint, and business equipment such as a projector, screen, public address equipment, and other training aids.
• Professional appearance, dress, and attitude.
• Public speaking and presentation skills.
• Ability to evaluate learning styles and adjust training accordingly.
• Planning and time-management skills.
• Flexibility with branch or department schedules, procedures, and priorities.
• Ability to perform light lifting.

Nice To Haves

• New Accounts experience.
• Lending experience.

Responsibilities

• Evaluate and facilitate training for all teller functions and topical branch training as requested.
• Coordinate training schedules, skill assessments, feedback, and follow-up with appropriate staff.
• Collaborate with a team to design, implement, and evaluate training programs and materials, making recommendations as needed.
• Provide backup for designated classroom sessions.
• Complete reports and records accurately and in a timely manner.
• Maintain a basic understanding of Credit Union products, services, policies, procedures, and mission.
• Provide informed, professional, and accurate service and support to members and associates.
• Recommend efficiencies and enhancements to training products, pricing, and processes by monitoring training trends.
• Ensure departmental activities are completed within prescribed time frames with zero errors.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED