Technical Support Trainer

Veeco•San Jose, CA

About The Position

The Technical Instructor delivers training in person and remotely, and creates computer-based training for internal Veeco Field Service Engineers and external customer operators and maintenance personnel. The instructor teaches personnel to follow released procedures safely, accurately, and completely. The role develops training packages for new systems and topics by collaborating with others to establish learning objectives and creating materials based on those objectives. It also converts existing materials into computer-based training for upload to a Learning Management System (LMS), uses the LMS to schedule training and track attendance, and assists Technical Writers with system documentation and procedure verification and validation.

Requirements

Bachelor's degree or degree from a technical university, such as ITT or DeVry, plus 2 years of experience in Technical Support or Field Service; an equivalent combination of education and experience will be considered.
Technical background in the semiconductor or technical manufacturing field is required.
Demonstrated ability to create training presentations.
Demonstrated ability to deliver presentations to small groups.
Ability to gather, organize, and present information using appropriate media for the specific audience.
Demonstrated technical knowledge and background in semiconductor manufacturing.
Proficiency with Adobe Acrobat, Microsoft Word, PowerPoint, and Excel.

Responsibilities

Plan and schedule training deliveries.
Deliver training in person and remotely.
Develop training materials for customer and internal training.
Train personnel to perform specific released procedures correctly, safely, accurately, and completely.
Use a Learning Management System to deliver training, track course completion, schedule training, and record attendance.
Deliver in-person training with verbal and written knowledge checks.
Deliver remote training using formats such as documentation, drawings, models, and simulators.
Train external customer personnel and internal Field Service personnel.
Collaborate to establish learning objectives for topics, tasks, or deliveries.
Create training packages based on identified learning objectives, including system, subsystem, and major assembly overviews; system operations; and system software operations.
Convert existing training materials into computer-based training, including audio and other multimedia, and upload them to a Learning Management System.
Assist Technical Writers with verifying procedure accuracy and safety.
Work with the product marketing group to understand customer requirements, including basic tools and available options.