Technical Support Trainer

Veeco•San Jose, CA

8d•$70,980 - $94,640

About The Position

The Technical Instructor delivers training in person and remotely, and creates indirect computer-based training for internal Veeco Field Service Engineers and external customer operators and maintenance personnel. The instructor trains personnel to follow released procedures for safe, accurate, and complete task performance. The role develops training packages for new systems and topics by collaborating with others to identify learning objectives and creating materials based on those objectives. It also converts existing materials into computer-based training for upload to a Learning Management System (LMS), using the LMS to schedule and track attendance and course completion. The Technical Instructor also assists Technical Writers with system documentation and with verifying and validating procedures.

Requirements

Bachelor's degree or a degree from a technical university (such as ITT or DeVry), with two years of experience in Technical Support or Field Service, or an equivalent combination of education and experience.
Technical background in the semiconductor or technical manufacturing field.
Ability to create training presentations.
Ability to deliver presentations to small groups.
Ability to gather, organize, and present information in appropriate media for a specific audience.
Technical knowledge and background knowledge of semiconductor manufacturing.
Proficiency with Adobe Acrobat, Microsoft Word, PowerPoint, and Excel.

Responsibilities

Plan and schedule training deliveries.
Deliver training in person and remotely.
Develop training materials for customer and internal training.
Train personnel to perform specific, released procedures correctly and safely.
Use a Learning Management System to deliver training and track course completion.
Deliver in-person training, including verbal and written knowledge checks.
Deliver remote training using documentation, drawings, models, simulators, and other media.
Train external customer personnel and internal Field Service personnel.
Collaborate to create learning objectives for a topic, task, or training delivery.
Create training packages based on identified learning objectives.
Create system training packages covering system overviews, subsystem and major assembly overviews, system operations, and system software operations.
Convert existing training materials into computer-based training, including audio and other multimedia, and upload them to a Learning Management System.
Schedule training and record attendance in the Learning Management System.
Assist Technical Writers with verifying procedure accuracy and safety.
Work with the product marketing group to understand customer requirements, including basic tools and possible options.