Direct Support Trainer

Mozaic • Auburn, NY

6d

About The Position

Mozaic is seeking a full-time Direct Support Professional (DSP) Trainer to support the development and success of Direct Support Professionals across its programs. The trainer helps newly hired DSPs transfer knowledge and skills from classroom-based training into their daily work. As a subject matter expert, mentor, and coach, the trainer provides guidance, hands-on support, and real-time feedback while reinforcing organizational standards, state regulations, and industry best practices.

The role also delivers ongoing skills-development opportunities, introduces new concepts, and helps employees build confidence and competency. The trainer ensures compliance with state and federal requirements, maintains training records and certifications, works with supervisors to identify training needs and performance gaps, and evaluates training effectiveness through observation, feedback, and performance outcomes. The position is based in Seneca County, is scheduled for 35 hours per week, and has variable hours, mostly evenings and overnights.

Requirements

• High school diploma or GED.
• At least 3 years of experience as a DSP or in a similar role within IDD services.
• Strong communication and presentation skills.
• Ability to adapt training methods to diverse learning styles.
• Proficiency in Microsoft Office and learning management systems (LMS).
• Commitment to person-centered practices.
• Leadership and team-building skills.
• Problem-solving and critical-thinking skills.
• Cultural competence and sensitivity.

Nice To Haves

• Associate's or Bachelor's degree in Human Services, Education, or a related field.
• Prior experience in training, coaching, or staff development.

Responsibilities

• Help newly hired DSPs apply classroom-based training knowledge and skills in their daily work.
• Provide subject-matter expertise, mentoring, coaching, guidance, hands-on support, and real-time feedback.
• Reinforce organizational standards, state regulations, and industry best practices.
• Deliver ongoing skills-development opportunities and introduce new concepts.
• Ensure compliance with state and federal requirements.
• Maintain training records and certification requirements.
• Collaborate with supervisors to identify training needs and performance gaps.
• Evaluate training effectiveness through observation, feedback, and performance outcomes.
• Contribute to continuous coaching and program improvement.

Benefits

• Work Today, Get Paid Today.
• Eligibility for Student Loan Forgiveness Program.
• Tuition reimbursement.
• 20 paid vacation days and 8 paid holidays.
• Medical, dental, vision, and pet insurance.
• Flexible Spending Accounts for medical and dependent care.
• 403(b) retirement plan with employer match.
• Pre-paid legal services.
• Employee Assistance Program and wellness incentives.
• Paid comprehensive training and certification programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED