Direct Support Trainer - Cayuga
About The Position
Mozaic is seeking a full-time Direct Support Professional (DSP) Trainer to support the development and success of DSPs across its programs. The trainer helps newly hired DSPs apply knowledge and skills from classroom-based training in their daily work, ensuring that learning transfers effectively into practice. As a subject matter expert, mentor, and coach, the trainer provides guidance, hands-on support, and real-time feedback while reinforcing organizational standards, state regulations, and industry best practices. The DSP Trainer delivers ongoing skills development, introduces new concepts, and helps employees build confidence and competency. The role also ensures compliance with state and federal requirements; maintains training records and certification requirements; collaborates with supervisors to identify training needs and performance gaps; and evaluates training effectiveness through observation, feedback, and performance outcomes. Through coaching and program improvement, the trainer helps maintain a skilled workforce dedicated to supporting people in living meaningful and fulfilling lives. The position is based in Seneca County and is scheduled for 35 hours per week, with varied hours that are mostly evenings and overnights.
Requirements
- High school diploma or GED required.
- At least 3 years of experience as a DSP or in a similar role within IDD services.
- Strong communication and presentation skills.
- Ability to adapt training methods to diverse learning styles.
- Proficiency in Microsoft Office and learning management systems (LMS).
- Commitment to person-centered practices.
- Leadership and team-building skills.
- Problem-solving and critical-thinking skills.
- Cultural competence and sensitivity.
Nice To Haves
- Associate's or Bachelor's degree in Human Services, Education, or a related field.
- Prior experience in training, coaching, or staff development.
Responsibilities
- Help newly hired DSPs apply classroom training knowledge and skills in their daily work.
- Provide guidance, hands-on support, mentoring, coaching, and real-time feedback to DSPs.
- Reinforce organizational standards, state regulations, and industry best practices.
- Deliver ongoing skills development opportunities and introduce new concepts.
- Ensure compliance with state and federal requirements.
- Maintain training records and certification requirements.
- Collaborate with supervisors to identify training needs and performance gaps.
- Evaluate training effectiveness through observation, feedback, and performance outcomes.
- Support continuous coaching and program improvement.
Benefits
- Work Today, Get Paid Today
- Eligibility for Student Loan Forgiveness Program
- Tuition Reimbursement
- 20 paid vacation days and 8 paid holidays
- Medical, dental, vision, and pet insurance
- Flexible spending accounts for medical and dependent care
- 403(b) retirement plan with employer match
- Pre-paid legal services
- Employee Assistance Program and wellness incentives
- Paid comprehensive training and certification programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
