Branch Support Officer - Orange County

Banc of California • Fallbrook, CA

12d • Onsite

About The Position

Banc of California is seeking a Branch Support Officer to represent the Bank in the community and provide a superior level of customer service with financial transactions. The role supports daily branch service and operations, promotes the Bank’s services, and completes quality-control assignments. Branch Support Officers process cash and non-cash transactions in accordance with company policies and procedures, and travel between temporary assignments at branch offices within a designated region. Mileage is paid for travel between assignments. The position performs all duties in accordance with company policies and procedures and applicable state and federal laws and regulations.

The Branch Support Officer helps maintain service standards and regulatory deadlines, supports quality control and audit readiness, and may undertake supervisory responsibilities. The role includes coaching, training, and supporting staff; contributing to interviewing, hiring, and performance evaluations; handling customer inquiries and complaints; and helping branches achieve satisfactory audit ratings. Travel between branch locations, potentially across states, is required.

Requirements

• Five years of branch operations experience.
• High school diploma or equivalent.
• Solid understanding of the operational regulatory environment and thorough knowledge of banking operations.
• Solid understanding of key branch systems and basic end-user knowledge of Word and Excel.
• Ability to travel between branch locations, potentially across states.
• Ability to organize and prioritize accurately, remain flexible, manage multiple tasks, and organize projects and workloads.
• Ability to manage or guide others as a floating or interim manager when needed.
• Ability to deliver high-quality, friendly client service and adhere to brand standards; identify referral opportunities based on client financial goals and service client needs through completion.
• Ability to establish and maintain internal and external relationships by understanding needs, and to mentor and train team members.
• Friendly and reliable communication skills, including listening for expressed and unexpressed needs and taking appropriate action.
• Willingness to take on new challenges and expand skills; ability to answer questions without all information and work successfully in different environments.
• Ability to drive results through others, solve problems with minimal direction, and handle multiple concurrent tasks.
• Ability to manage personal risk and begin taking responsibility for broader branch risk, with an understanding of how strategic plans mitigate risk.
• Ability to guide and coach a team as an interim or as-needed manager.

Nice To Haves

• Supervisory experience.
• Associate’s degree or higher.

Responsibilities

• Participate actively in quality-control activities for the assigned region.
• Carry out supervisory responsibilities when appropriate and in accordance with Bank policies.
• Plan and schedule daily workflow and coordinate with other areas to meet service standards and regulatory deadlines.
• Ensure high-quality, friendly customer service and adherence to sales and brand standards.
• Resolve customer inquiries, complaints, and situations professionally and efficiently.
• Promote an effective sales and service environment and identify opportunities to refer customers to products and services.
• Monitor Teller performance relating to losses, differences, and referrals, and coach for improved performance when appropriate.
• Approve transactions within established guidelines.
• Participate in branch opening and closing and conduct building and grounds security inspections under dual control.
• Review daily reports and monthly certifications.
• Support branches in achieving satisfactory audit ratings and identify and mitigate audit issues.
• Participate in interviewing and hiring decisions.
• Prepare and deliver employee performance evaluations, goal planning, and counseling.
• Manage, support, coach, and train staff, including serving as an interim or as-needed manager.
• Process cash and non-cash transactions in accordance with company policy and procedures.
• Travel between branch locations for temporary assignments; mileage is paid for travel between assignments.
• Follow established policies and procedures and perform other duties and projects as assigned.

Benefits

• 401(k) plan with company match and immediate vesting.
• Medical, dental, vision, AD&D, supplemental life, and long-term disability insurance.
• Pre-tax Health Savings Account with employer contributions and pre-tax Flexible Spending Account.
• Adoption, surrogacy, and fertility assistance.
• Paid parental leave and family support solutions, including family care options.
• Paid vacation days, holidays, and volunteer time off for eligible team members.
• Tuition reimbursement.
• Annual mentorship program and leadership development resources.
• Access to LinkedIn Learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED