Community Manager - Orange County

Greystar•Newport Beach, CA

1d•$95,000 - $100,000•Onsite

About The Position

The Community Manager oversees day-to-day operations of an assigned stabilized property, including its team, activities, and resources, to meet budgeted financial and operational goals. The role ensures compliance with Company policies and procedures and laws and regulations governing multifamily housing, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The position manages property finances, leasing and marketing, resident satisfaction, property condition, staff performance, and client/owner relationships. It is based in Newport Beach, California, with a Monday–Friday schedule of 9 a.m.–6 p.m., subject to change based on business needs. The role may require local travel for bank deposits, training, outreach, and other work-related needs. A 60% housing discount is available, subject to applicable terms and availability.

Requirements

At least 5 years of community management experience is required; the qualifications section also states 4–6 years minimum of relevant experience.
Relevant experience in property management, sales, marketing, and customer service sufficient to manage apartment-community operations, resolve customer issues, complete financial records and reports, increase revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Hold licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other on-site staff who drive the golf cart also have valid licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with large assets and comfort communicating with clients.
Strong proficiency with property-management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budgets by reviewing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices; verify work and insurance documentation; code charges; and coordinate with vendors, accounting, and clients or owners.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including reviewing applications, discounts, and renewals; conducting apartment inspections; following notice requirements; handling evictions; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement short- and long-term marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to concerns and requests, resolving service issues, and ensuring maintenance staff meet service-response standards.
Inspect the property regularly and take action to maintain the safety, cleanliness, appearance, and appeal of buildings, grounds, and amenities.
Supervise property staff, including interviewing, hiring, orienting, training, and managing performance in accordance with Company policies and practices.
Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
In California, manage the lease process using the California-specific Lease File Checklist to ensure documents are complete, compliant, and organized.

Benefits

60% housing discount for this position, subject to discount and unit availability.
Competitive medical, dental, vision, disability, and life insurance; basic employee-only medical coverage is available at no cost.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrues with tenure.
Six-week paid sabbatical after 10 years of service and every 5 years thereafter.
401(k) with company match up to 6% of pay after 6 months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs.