Branch Support Officer - Orange County

Banc of California • Irvine, CA

12d • $70,304 - $74,000

About The Position

Branch Support Officers represent Banc of California in the community and welcome customers by providing a high level of service with financial transactions. They perform quality-control assignments, promote the Bank’s services, and support daily branch service and operations. The role processes cash and non-cash transactions in accordance with company policy and procedures and requires travel between temporary assignments at branch offices within a designated region; mileage is paid for travel between assignments. All duties must comply with company policies and applicable U.S. state and federal laws and regulations.

The Branch Support Officer helps coordinate branch workflow, uphold service and sales standards, resolve customer concerns, monitor and coach teller performance, approve transactions within established guidelines, and support audit readiness. The role may carry out supervisory responsibilities, including managing, training, coaching, evaluating, and supporting staff, as well as participating in hiring decisions. The position may serve as a floating or interim manager when needed.

Requirements

• Five years of branch operations experience.
• High school diploma or equivalent.
• Solid understanding of the operational regulatory environment and thorough knowledge of banking operations.
• Knowledge of key branch systems and basic end-user knowledge of Microsoft Word and Excel.
• Ability to organize and prioritize work, handle multiple tasks simultaneously, manage projects and workloads, and demonstrate flexibility and attention to detail.
• Ability to travel between branch locations, potentially across states, and understand departmental and human resources policies and procedures.
• Ability to manage or guide others as a floating or interim manager when needed.
• Ability to deliver high-quality, friendly client service and follow brand standards; identify opportunities to refer products and services based on clients’ financial goals; and follow through on client needs.
• Ability to establish and maintain internal and external relationships by understanding needs, and to mentor and train team members.
• Friendly and reliable communication, active listening, and ability to translate expressed and unexpressed needs into action.
• Willingness to take on new challenges, expand skills, and succeed in different environments, including answering questions when information is incomplete.
• Ability to drive results through others, solve problems with minimal direction, and manage concurrent tasks effectively.
• Ability to manage personal risk and begin taking responsibility for broader branch risk, including understanding how strategic plans mitigate risk.
• Ability to guide and coach a team as an interim or as-needed manager.

Nice To Haves

• Experience as a supervisor.
• Associate’s degree or higher.

Responsibilities

• Participate in quality control for the assigned region.
• Carry out supervisory responsibilities when appropriate and in accordance with Bank policies.
• Plan and schedule daily workflow and coordinate with other areas to meet service standards and regulatory deadlines.
• Ensure high-quality, friendly customer service and adherence to sales and brand standards.
• Resolve customer inquiries, complaints, and situations professionally and efficiently.
• Promote an effective sales and service environment.
• Monitor tellers’ performance relating to losses, differences, and referrals, and coach for improvement when appropriate.
• Approve transactions within established guidelines.
• Participate in branch opening and closing, including security inspections of the building and grounds under dual control.
• Review daily reports and monthly certifications.
• Support the branch in achieving satisfactory audit ratings and identify and mitigate audit issues.
• Participate in interviewing and hiring decisions.
• Prepare and deliver employee performance evaluations, goal planning, and counseling.
• Manage, support, coach, and train staff.
• Follow established policies and procedures.
• Perform other duties and projects as assigned.
• Process cash and non-cash transactions in accordance with company policies and procedures.
• Travel between branch locations for temporary assignments; mileage is paid for travel between assignments.

Benefits

• 401(k) plan with company match and immediate vesting.
• Medical, dental, vision, AD&D, supplemental life, and long-term disability insurance.
• Health Savings Account with employer contributions and Flexible Spending Account.
• Adoption, surrogacy, and fertility assistance.
• Paid parental leave and family support solutions, including family care options.
• Paid vacation days, holidays, and volunteer time off for eligible team members.
• Tuition reimbursement.
• Annual mentorship program and leadership development resources.
• Access to LinkedIn Learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED