Branch Supervisor

First National Bank Texas•Little Rock, AR

About The Position

The Branch Supervisor provides prompt, efficient, and friendly customer service under the direction of the branch manager and assistant. The role involves receiving and paying cash, recognizing customer needs, and suggesting appropriate bank services. The supervisor follows bank policies and management direction, evaluates customer relationships, and recommends products and services that support customers’ financial success. The position supports branch operations by ensuring personal bankers and tellers balance accurately, helping identify discrepancies, and ensuring discrepancies are initialed and reported when required. It also carries personal monthly new-account production goals and participates in sales and business-development activities, including possible in-store aisle prospecting and calls with management. The supervisor guides and develops personal bankers, supports their sales production, and sells and prepares services such as money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit. The role serves a diverse customer base, including a large Spanish-speaking population, and maintains a neat, organized teller area and professional appearance. Regular, predictable attendance and punctuality are required.

Requirements

At least 18 years of age.
High school diploma or equivalent.
Experience in production accountability.
At least six months of cash-handling experience in a sales or customer-service position.
Ability to make independent decisions.
Ability to provide excellent customer service in a fast-paced environment.
Successful completion of the FNBT Step Up Program for internal employees.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Ability to get along with coworkers and work effectively in a team environment.
Ability to stand or walk for extended periods, depending on branch location.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 lbs.

Nice To Haves

Familiarity with bank regulations and laws.

Responsibilities

Provide prompt, efficient, and friendly customer service, including receiving and paying cash and suggesting appropriate bank services.
Follow established bank policies and supervisor direction.
Evaluate new and existing customer relationships and recommend products and services to support customers’ financial success.
Ensure personal bankers and tellers balance and assist in identifying discrepancies.
Ensure discrepancies are properly initialed and reported to the manager immediately when required.
Meet personal monthly new-account production goals assigned by upper management.
Participate in an active sales environment, which may include in-store aisle prospecting.
Attend business-development calls or other sales opportunities with a member of management.
Guide, develop, and assist personal bankers with their growth and sales production.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Ensure the teller area and personnel are neat, organized, and in accordance with bank policy.
Maintain regular and predictable attendance and punctuality.
Perform other duties as assigned.