Branch Supervisor

Columbia Bank•Redlands, CA

3d•$20 - $24•Onsite

About The Position

The Branch Supervisor opens and accurately processes deposit and loan accounts, including complex retail products such as consumer loans, VISA merchant accounts, and small business loans. The role identifies clients’ financial needs, cross-sells bank services, and makes referrals to support clients’ financial growth. It maintains proactive contact with internal and external clients and resolves issues in accordance with the bank’s Breakthrough Client Service Standards. The position oversees branch operations, including opening and closing the branch, overdraft monitoring, wire transfers and collections, stop payments, and branch controls. It supports operational and audit reviews and improvements, backs up the personal banking team, manages a cash drawer, monitors sales and service goals, and provides guidance and training to the branch team. The supervisor may oversee associates’ day-to-day activities and act as Branch Manager when required. The role requires acting as a Bank MLO and registering in accordance with SAFE Act requirements. Authority is limited to open-end transactions, such as home equity lines of credit; the position is not authorized to act as a Bank Closed-End MLO. The position is fully onsite at the posted location.

Requirements

High school diploma or GED.
At least 2 years of retail banking experience.
In-depth knowledge of consumer and business products and services.
Demonstrated proficiency in consumer and business lending.
Ability to accurately handle cash, balance accounts and drawers, and perform calculations.
Proficiency in expanding client relationships and creating new relationships using personal and business knowledge and rapport with customers.
Must register as an MLO in compliance with SAFE Act requirements.

Nice To Haves

At least 1 year of sales experience.

Responsibilities

Open and accurately process deposit and loan accounts, including consumer loans, VISA merchant accounts, and small business loans.
Identify clients’ financial needs, cross-sell bank services, and refer customers to other departments as appropriate.
Provide proactive client service and resolve problems in alignment with the bank’s Breakthrough Client Service Standards.
Process and oversee branch operations, including opening and closing, overdraft monitoring, wire transfers and collections, stop payments, and branch controls.
Facilitate operational and audit reviews and support remediation or adjustments to improve operational quality.
Back up the personal banking team by opening new accounts, receiving loan requests, and gathering credit-related information.
Maintain a cash drawer and follow proper balancing procedures.
Monitor sales and service goals.
Provide guidance and training to the branch team.
May supervise associates’ day-to-day activities and act in the Branch Manager capacity when required.
Act as a Bank MLO for open-end transactions and register as an MLO in compliance with SAFE Act requirements.