Branch Supervisor

Hudson Valley Credit Union • Town of Hyde Park, NY

1d

About The Position

Hudson Valley Credit Union is recruiting a Branch Supervisor to ensure an exceptional member experience while maintaining the branch’s operational integrity. The role fosters employee development through training and coaching that supports engagement, productivity, and branch and organizational goals. The supervisor oversees daily branch activities, provides member service, supports staff development, manages operational and regulatory requirements, and contributes to revenue, expense, and process improvements. The position also supports the Credit Union’s mission, values, service model, and Lean Six Sigma practices.

Requirements

• High school diploma, GED certificate, or state-authorized high school equivalent certificate.
• NYS Notary Public license, required following six months of achievement of independence on the job.
• Registration with the National Mortgage Licensing System and Registry (NMLS).
• At least 2 years of teller or cash-handling experience in a financial institution or retail environment.

Nice To Haves

• At least 1 year of supervisory or leadership experience in a financial institution or retail environment.

Responsibilities

• Interview, hire, and develop employees; build engagement through communication, coaching, reinforcement of organizational values, and modeling critical behaviors.
• Use HVCU coaching and development tools to provide meaningful employee feedback.
• Supervise day-to-day branch activities and model high-quality member service while processing transactions and resolving member issues.
• Ensure standard operating procedures are followed and guide and train employees in resolving operational issues, exceptions, and adjustments.
• Manage branch operations, including branch audits, security checks, and regulatory compliance, to manage risk effectively.
• Set service expectations and use the HVCU Sales & Service model to promote products and services and support branch profitability.
• Identify opportunities to enhance revenue, reduce expenses, improve processes, and improve operations; submit annual budget recommendations to the Branch Manager.
• Coach staff on expanding use of digital delivery systems, including Online Banking, Bill Pay, and the Contact Center.
• Follow Credit Union policies, procedures, and regulatory requirements; participate in required and recommended training, including Bank Secrecy Act training, and demonstrate acquired knowledge.
• Participate in Credit Union teams, projects, and strategic initiatives as opportunities arise; perform additional duties and special projects as assigned.
• Apply HVCU’s guiding principles, including its Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices.
• Support Credit Union initiatives through teamwork and professionalism.
• Maintain regular, predictable, and punctual attendance.

Benefits

• Base and variable pay structures
• Paid personal, holiday, and volunteer time off
• Professional development and training
• Student loan repayment and tuition reimbursement programs
• Medical, dental, and vision coverage
• 401(k) with employer match and non-elective employer contribution
• Life, short-term disability, and long-term disability insurance
• Discounted loan rates and fees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED