Branch Supervisor

Tyndall Federal Credit Union • Callaway, FL

2h • Hybrid

About The Position

Tyndall Federal Credit Union is hiring a Branch Supervisor for its Parker Branch. The supervisor ensures members and prospective members receive fast, courteous, and accurate service; explains services, establishes new accounts, addresses problems, and directs calls to the appropriate area. The role directs and schedules branch resources and supervises, assists, trains, coaches, and develops Relationship Advisors and Service Advisors. Employees are expected to demonstrate and uphold the credit union’s Core Values and WE Standards.

The Branch Supervisor supports member service and branch operations, including cash and vault management, accurate account records, compliance monitoring, process improvement, and helping the Member Care Center during high call volume or staffing needs. The role also supports staff performance and development, branch goals, and compliance with applicable regulatory programs. The position is eligible for remote or hybrid work; the listed branch location is Parker Branch.

Requirements

• One to three years of similar or related experience.
• A two-year college degree, specialized certification or licensing, vendor-provided specialized training, or job-specific skills acquired through an apprenticeship program.
• Strong listening and communication skills.
• Basic to intermediate knowledge of Microsoft Windows, Word, Outlook, Teams, and Excel.
• Ability to make appropriate decisions with limited information.
• Interpersonal ability to motivate, influence, and train others, and to foster relationships with outside entities and influence or sell ideas or services.
• Must pass registration based on SAFE Act requirements or already be registered.

Responsibilities

• Assist members and employees with questions about products and services, resolve issues within authority, and refer other issues to the next-level supervisor with recommendations.
• Schedule and monitor daily activities of Relationship Advisors and Service Advisors.
• Schedule, train, and observe advisors; evaluate performance and recommend salary adjustments or disciplinary actions to management.
• Identify opportunities to cross-sell services to members.
• Support the Member Care Center with incoming member calls during high call volume or staffing needs.
• Order the branch’s daily cash requirement and manage vault cash.
• Ensure member account information is accurately recorded in the core system and paper documents are properly filed.
• Monitor department activities for compliance with policies and regulations and take action to resolve compliance issues.
• Identify and implement improvements to department operating methods and procedures.
• Ensure compliance with regulatory programs, including the Bank Secrecy Act, Office of Foreign Asset Control Program, and Customer Identification Program.
• Maintain documentation related to Service Advisor balancing and take steps to ensure transactions are processed accurately and to member satisfaction.
• Provide training, development, support, and leadership to direct reports; maintain staffing sufficient for members’ daily needs.
• Assist with telephone calls to provide quality member service.
• Maintain a professional appearance and atmosphere in the department and keep management informed about key branch operating issues.
• Complete employee performance plans and evaluations on time and coach and observe staff to help meet branch goals.
• Complete annual BSA/AML training with a passing score of at least 80%; accurately complete monetary instrument logs and Customer Identification and Red Flags Program requirements, including discrepancy documentation when needed.
• Pass registration based on SAFE Act requirements or already be registered.
• Perform other duties as assigned.

Benefits

• 12 weeks of 100% paid bonding leave for eligible full-time employees.
• 401(k) plan with employer matching.
• 16 paid community volunteer hours for all employees.
• For full-time positions of up to 40 hours per week: 11 paid holidays, paid time off, and health, vision, and dental benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree