Branch Supervisor -VacaCommons Branch

Travis Credit Union•Vacaville, CA

7d•Onsite

About The Position

The Branch Supervisor provides leadership that models Travis Credit Union’s Mission, Vision, Core Values, and Awesome Cause, with an emphasis on member experience, asset growth, efficient operations, and employee development. The role involves work within the branch and external activities that grow the business and support the communities served. The supervisor educates members, employees, and the local community about the credit union’s mission and values; coaches employees; and leads a productive team focused on exceptional service and tailored financial solutions. The position is responsible for branch growth and production goals, business development, operational audits, regulatory compliance, and profitability expectations. The role reports directly to the assigned Branch Manager and supervises operations results and assigned branch team members. The position is based at the VacaCommons Branch and has a schedule of Tuesday through Friday, 9:00 a.m.–6:00 p.m., and Saturday, 9:30 a.m.–2:30 p.m., for 37 hours per week. Work is generally performed in an office environment using standard office equipment and is usually sedentary. Employees must be flexible to work Saturdays. Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union. The employer is unable to sponsor employment visas; candidates must have current U.S. work authorization. The starting pay range is $30.59–$37.79 per hour, commensurate with experience. Eligible employees may receive a comprehensive Total Rewards package.

Requirements

High school diploma or equivalent.
At least 3 years of experience in financial services or a related role.
At least 1 year of experience in a leadership or related role.
Sales management skills, including prospecting, cross-selling, pipeline management, and activity management.
Strong professional verbal and written communication and interpersonal skills.
Demonstrated leadership and coaching qualities that build teamwork and consistent productivity behaviors.
Proficiency in Microsoft Word, Outlook, and Excel, and ability to navigate multiple technical systems, sometimes in a self-taught environment.
Ability to use independent judgment, make decisions, and escalate issues to senior management.
Must be flexible with the work schedule to include Saturdays.
Must reside within a reasonable commuting distance of the communities served by Travis Credit Union.
Must have current authorization to work in the United States; employment visa sponsorship is unavailable.

Nice To Haves

Serving on boards or committees working to improve the communities served is encouraged.

Responsibilities

Model and promote the credit union’s Mission, Vision, Core Values, and Awesome Cause with employees and members.
Coach employees, support their professional development and career paths, and build a disciplined, productive branch team.
Deliver exceptional member service and offer tailored recommendations involving credit union products, services, and digital solutions.
Achieve assigned branch production and growth goals by influencing effective employee behaviors in member conversations and ensuring CRM productivity.
Collaborate with business partners to acquire new business relationships and expand existing relationships.
Conduct business development activities and represent the credit union at community events; participation on boards or committees is encouraged.
Represent Travis Credit Union at Awesome Cause events.
Oversee operational audits, regulatory requirements, and profitability expectations.
Facilitate consensus, maintain positive working relationships, negotiate conflict, influence others, and solve problems to achieve positive outcomes.
Identify and communicate improvement gaps in people, processes, or technology, collaborating with other business units as needed.
Empower accountable employees to take shared ownership of projects and goals.
Lead staff through change and resolve stressful situations with tact and diplomacy.
Supervise branch team members and operations results.