Branch Operations Supervisor - DuPont Branch
About The Position
The Branch Operations Supervisor supports the daily operations of the DuPont Branch, helps drive branch success, and delivers exceptional member service. The role helps the branch meet sales targets, builds strong relationships with key members, and coaches teller and new accounts/loans staff in sales and service tasks. The supervisor promotes deposit services, refers opportunities to investment and mortgage teams, and works with those teams to ensure referrals return to the branch. The role also assists with loan applications, new account openings, and teller services, and represents the credit union at community events and organizations. The branch operates Monday through Friday, 9:00 a.m. to 5:30 p.m. The position offers a pay range of $23.24 to $31.25 per hour. The employer describes benefit options for employees working 30 or more hours per week and offers training and advancement opportunities.
Requirements
- Associate's or bachelor's degree and two years of experience in a financial institution or related field; related work experience may be substituted year for year for educational requirements.
- One to two years of previous supervisory experience and/or demonstrated leadership skills.
- One year of experience in staff selection and hiring, preferably within a financial institution or related industry.
- Must be bondable.
Responsibilities
- Help the branch grow and meet sales targets.
- Foster strong relationships with key members.
- Coach and mentor teller and new accounts/loans staff in sales and service tasks.
- Promote and deliver deposit services to members.
- Refer opportunities to investment and mortgage teams and work with them to ensure referrals come back to the branch.
- Assist with branch needs, including taking loan applications, opening new accounts, and providing teller services.
- Represent the credit union in the community by participating in events and organizations.
Benefits
- Full medical, vision, and dental benefits
- Generous paid time off (PTO)
- 401(k) with match up to 6%
- Bonus opportunities
- 11 paid holidays
- Paid bereavement leave
- Paid jury duty leave
- Company-paid long-term disability and life insurance
- Mortgage discounts
- Training and advancement opportunities
- Paid volunteering at ACU-sponsored events
- Annual employee event for staff and their families
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
