Branch Supervisor

Popular, Inc.•New York, NY

2d•$36 - $39•Onsite

About The Position

The Branch Supervisor supports the Branch Manager by overseeing the day-to-day administrative, operational, and sales functions of a retail branch. The role oversees branch operations, manages resources and recruitment, supports sales and business development, and promotes a high-quality customer experience. It is accountable for branch assessments, audits, BSA efforts, regulatory compliance, security procedures, and community reinvestment activities. The supervisor also performs employee-management duties, including interviewing, hiring, training, assigning and directing work, evaluating performance, and resolving complaints and problems.

Requirements

Bachelor's degree from an accredited college or university and/or two or more years of experience in retail branch operations, business development, sales, and managing employees, or equivalent related experience and training.
NMLS registration; Safe Act compliant.

Responsibilities

Oversee and coordinate branch operations, including operational procedures and controls for vault combinations, official checks, ATM cards, petty cash, bait listing, authorization limits, teller setup, suspense and deferred items, write-ups, and charge-offs.
Monitor controllable expenses, including overtime.
Be accountable for branch assessment results, internal and external audits, and BSA efforts; act as the primary escalation point for branch decisions and issues.
Manage resource planning and recruitment.
Support branch sales activities by sourcing new client relationships, expanding existing relationships, and bringing clients the full suite of products.
Promote a sales and service culture focused on an authentic, warm, competent, simple, and high-quality customer experience.
Review reports and provide employees with consistent feedback on performance against sales targets.
Mentor and coach branch staff on professionalism, accountability, customer centricity, and security.
Promote ongoing customer feedback and continuous improvement, and ensure customer issues and concerns are addressed promptly.
Manage compliance functions, including reconciliations, audits, reporting, controls, records management, approvals, and opening and closing procedures; ensure security procedures are followed.
Educate branch staff on banking regulations and ensure adherence to internal policies and procedures, including BSA/KYC, the Consumer Financial Protection Act, and the Gramm-Leach-Bliley Act.
Serve as the primary liaison with the BSA team, identify unusual activity proactively, and lead inquiries and resolution.
Promote the branch's involvement in the community and report CRA-related activities to the appropriate unit.
Perform supervisory duties in accordance with organizational policies and applicable laws, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.