Branch Supervisor

The Atlantic Federal Credit Union•Union, NJ

8d•$32 - $40

About The Position

The Branch Supervisor provides personalized banking services to members and leads all sales and service activities at the branch to achieve deposit growth, loan growth, and member and employee satisfaction goals. The position has supervisory responsibility for the team in meeting the Credit Union’s administrative and operational objectives, while supporting and ensuring compliance with Credit Union policies and procedures. The role prioritizes member satisfaction, makes sound decisions about member transactions while weighing satisfaction against the Credit Union’s exposure to loss or fraud, welcomes new members using established onboarding procedures, and performs administrative and operational functions supporting membership maintenance and documentation. The Branch Supervisor maintains knowledge of financial products, services, and delivery methods; conducts training as needed; manages branch and associate balancing functions, cash, and negotiable items within approved limits; and oversees branch safety, security, controls, audits, and compliance. The position also holds scheduled staff meetings weekly or as needed to ensure timely information flow. The Atlantic describes its full-time employee compensation package as including competitive pay, target incentive, medical, dental, and prescription coverage, a 401(k) plan with up to a 6% match, and generous paid time off. Employees are also eligible for discounts on products and services, paid time off for volunteering, educational and developmental opportunities, and a formal Tuition Assistance Program.

Requirements

At least 2 years of related experience in a financial institution.
Completion of high school education.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Establish and maintain member satisfaction as the priority in all activities.
Make sound decisions, including on-the-spot decisions regarding member transactions while balancing member satisfaction with the Credit Union’s exposure to loss or fraud.
Welcome new members by following established onboarding procedures.
Perform administrative and operational functions supporting membership maintenance and documentation.
Maintain current knowledge of financial products, services, and delivery methods.
Conduct training sessions as necessary.
Manage balancing functions for the branch and all associates.
Manage branch cash and negotiable items within approved limits.
Ensure branch compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
Ensure sound operating controls are in place and conduct audit and compliance reviews to verify adherence to policies, procedures, and applicable laws.
Make decisions independently according to established policies and procedures.
Manage branch safety and security under established policies and procedures.
Conduct weekly or as-needed scheduled staff meetings to ensure timely information flow.
Lead and direct branch sales and service activities to achieve deposit growth, loan growth, and member and employee satisfaction goals.
Supervise the team in meeting the Credit Union’s administrative and operational objectives.
Support and ensure compliance with Credit Union policies and procedures.