Branch Supervisor

Banco Popular•Forest Hills, NY

2d•Onsite

About The Position

The Branch Supervisor supports the Branch Manager by overseeing the retail branch’s day-to-day administrative, operational, and sales functions. The role oversees branch operations, supports sales and customer service, manages risk and compliance activities, and supervises branch employees. The position is located in Forest Hills, New York, and is identified as onsite. The supervisor helps deliver a strong customer experience, builds and expands client relationships, ensures adherence to banking procedures and regulations, and promotes the branch’s involvement in the community. Popular notes that employees may be required to provide services during and immediately after emergencies or natural disasters.

Requirements

Bachelor’s degree from an accredited college or university and/or two or more years of experience in retail branch operations, business development, sales, and managing employees, or equivalent related experience and training.
NMLS registration; Safe Act compliant.
Applicants must be authorized to work for any employer in the United States; visa sponsorship or transfer is not available for this position.
The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Responsibilities

Oversee and coordinate branch operations, including staff training and adherence to procedures for vault combinations, official checks, ATM cards, petty cash, bait listings, authorization limits, teller setup, suspense and deferred items, write-ups, and charge-offs.
Monitor controllable expense accounts, including overtime.
Be accountable for branch assessment results, internal and external audits, and BSA efforts.
Act as the primary escalation point for branch decisions and issues.
Manage branch resource planning and recruitment.
Support branch sales activities by sourcing new client relationships and expanding existing ones through the full suite of products.
Promote a sales and service culture focused on delivering an authentic, warm, competent, and simple customer experience.
Review reporting and provide employees with consistent feedback on performance against sales targets.
Mentor and coach staff on professionalism, accountability, customer centricity, and security.
Promote ongoing customer feedback and continuous improvement, and ensure teams promptly address customer issues and concerns.
Oversee compliance functions, including reconciliations, audits, reporting, controls, records management, approvals, and opening and closing procedures; ensure security procedures are followed.
Ensure staff understand banking regulations and comply with applicable internal policies and procedures, including BSA/KYC, the Consumer Financial Protection Act, and the Gramm-Leach-Bliley Act.
Serve as the primary liaison with the BSA team, proactively identify unusual activity, and lead inquiries and resolution.
Promote the branch’s involvement in the community and report CRA-related activities to the appropriate unit.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.