Branch Supervisor

Your Financial Partner•Fayetteville, NC

About The Position

The Branch Supervisor assists with supervising, planning, organizing, coordinating, and managing branch operations in branches with up to 14 staff members. The role aims to exceed members’ service expectations and works with the Branch Manager to ensure staff are trained and follow policies and procedures. The supervisor directly oversees branch employees, including assigning and directing work, educating staff, conducting performance evaluations, recognizing and disciplining employees, and resolving complaints and problems. The role implements and monitors policies and procedures, supports sound credit practices, trains staff on credit union operations and reporting, oversees schedules, and verifies and approves timesheets for biweekly payroll. The position also supports annual credit union goals, manages branch security and safety, and helps ensure compliance with applicable laws and regulations. Additional duties include supporting product and service development, cross-selling, reviewing compliance and suspicious-activity reports, maintaining confidentiality in required reporting, and performing branch audits or covering other branches when needed.

Requirements

High school diploma or GED.
1–3 years of credit union or banking experience, including at least 1 year of supervisory experience.
Courtesy, tact, and diplomacy in interactions with others.
Strong interpersonal communication skills to interpret and convey procedures and objectives effectively.
Ability to relate to members in a professional and businesslike manner.
Detailed knowledge of Fort Bragg Federal Credit Union’s goals and objectives.
Thorough knowledge of board, employee, and other policies and procedures affecting credit union operations.
Working knowledge of NCUA and other applicable federal and state regulations.
Ability to meet the position’s essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

May be required to obtain NMLS registration and meet the applicable S.A.F.E. Act qualifications, including background screening and fingerprinting.
Complete annual mandatory training in Bank Secrecy Act, AML, CIP, OFAC, and Red Flag Identity Theft requirements.

Responsibilities

Directly supervise branch employees, including educating staff, planning and assigning work, directing work, conducting performance evaluations, rewarding and disciplining employees, monitoring employee-related credit union losses, and resolving complaints and problems.
Implement, direct, and monitor policies and procedures in accordance with credit union goals and strategies.
Monitor adherence to sound credit practices and administration policies.
Train and assist assigned staff in credit union operations, including continuing education on monitoring, collecting, and preparing reports.
Oversee work schedules for assigned employees and review, verify, audit, and approve timesheets for biweekly payroll.
Assist with planning and developing annual credit union goals, as directed.
Manage branch security and safety, review related policies and procedures, recommend appropriate changes, and alert employees to security changes.
Ensure compliance with applicable state and federal laws and regulations.
Recognize the need for new services or changes to existing services and support their development.
Comply with the Federal Bank Secrecy Act, Anti-Money Laundering and Customer Identification Policy, Office of Foreign Asset Controls requirements, and Red Flag Identity Theft Policy.
Complete Asset Verification Requests received by email from the North Carolina Department of Health and Human Services.
Cross-sell products and services, monitor staff monthly cross-sell logs, and motivate staff to cross-sell to improve monthly loan totals.
Review and monitor the Smurf report and other assigned reports for suspicious activity.
Work at other branches in the absence of a Branch Manager and perform branch audits to ensure compliance, as needed.
Maintain confidentiality when filing Currency Transaction Reports and Suspicious Activity Reports.
Verify Fiserv AML Manager alerts for suspicious or unusual activity and verify the monthly Lexis Nexis report.
Approve files in the Ascensus IRA Direct online approval queue in a timely manner.
Perform other functions as directed or required by management.