Branch Supervisor

Community Financial System, Inc.•Town of Webster, NY

15h

About The Position

The Branch Supervisor directly supervises the staff and operations of a small branch or works with a Branch or District Manager to provide additional oversight at one or more locations. The role coordinates branch goals with management, supervises branch personnel, ensures compliance with operating policies and procedures, prepares required reports, and may have lending authority. The supervisor works directly with staff to provide an optimal customer experience. This position supports branch service operations, sales and business development, customer relationships, staff training and performance, and compliance with applicable laws, regulations, policies, procedures, and internal controls. It may require travel to other nearby branches to provide support and ensure appropriate staffing. The position is 40 hours per week.

Requirements

A.A.S. degree or equivalent.
Specialized banking education and training.
Valid driver's license and reliable transportation.
Excellent interpersonal skills, including listening, persuading, and motivating.
Excellent verbal and written communication skills.
Accurate and proficient math skills.
Attention to detail.
Clear thinking and ability to remain focused.
Ability to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence.
Minimum of four years of experience in related positions.
Must be at least 18 years of age.
NMLS registration under the SAFE Act is required.

Responsibilities

Directly supervise the branch office and oversee or delegate branch service operations, including transactional overrides, general ledger accounts, vault and drawer audits, overdraft approvals, negotiable supplies, cash management, ATM balancing and maintenance, branch security, reporting, and participation in audits.
Work with management to establish branch growth, sales, and profit objectives and contribute to performance measures.
Solicit business from current and prospective customers and maintain relationships to support cross-selling opportunities.
Monitor individual sales and customer service performance against goals and discuss performance with the manager.
Maintain knowledge of consumer products and services to identify and meet customer needs.
Monitor staff progress, assist with questions or problems, and conduct regular staff meetings.
Open and maintain deposit accounts in accordance with bank procedures.
Make loans to customers when authorized, with oversight as appropriate.
Assist in selecting personnel and coordinate orientation and training for new employees.
Review employee performance during introductory periods and regularly thereafter; provide feedback and take appropriate performance-improvement action.
Organize, schedule, and distribute work among staff.
Communicate pertinent policies and procedures, encourage upward communication, and conduct staff meetings to support employee engagement and customer service.
Administer personnel policies and procedures.
Maintain knowledge of and compliance with applicable laws, regulations, policies, procedures, internal controls, and training requirements.
Model and hold staff accountable for the Company's values of Integrity, Humility, Teamwork, and Excellence.
Travel to other branches in the area as needed to provide support and maintain appropriate staffing.
Assist with branch transactions and customer inquiries as needed to help the branch and Bank achieve their goals.