Branch Supervisor

First National Bank Texas•Bryant, AR

10h•Onsite

About The Position

The Branch Supervisor provides prompt, efficient, and friendly customer service under the direction of the branch manager and assistant. The role handles cash receipts and payments, identifies customer needs, and recommends banking products and services that support customers’ financial success. It also supports teller operations, sales production, and the development of personal bankers while maintaining compliance with bank policies and a neat, organized teller area. The position serves a diverse customer base, including a large Spanish-speaking population.

Requirements

Be at least 18 years of age.
Have a high school diploma or equivalent.
Have experience in production accountability.
Have at least six months of cash-handling experience in a sales or customer-service position.
Be able to make independent decisions.
Be able to provide excellent customer service in a fast-paced environment.
Successfully complete the FNBT Step Up Program if an internal employee.
Be able to work a flexible schedule, including evenings, weekends, and holidays.
Successfully pass a background investigation according to company policy.
Be able to work effectively in a team and get along with coworkers.
Be able to stand or walk for extended periods, depending on branch location.
Be able to operate a computer and other office machinery.
Be able to lift up to 50 pounds.

Nice To Haves

Familiarity with bank regulations and laws.

Responsibilities

Provide prompt, efficient, and friendly customer service, including receiving and paying cash and recommending appropriate bank services.
Follow established bank policies and supervisor direction.
Evaluate new and existing customer relationships and recommend products and services.
Ensure personal bankers and tellers balance and help identify discrepancies.
Ensure discrepancies are properly initialed and immediately reported to the manager when required.
Meet monthly new-account production goals assigned by upper management.
Participate in an active sales environment, which may include in-store aisle prospecting.
Attend business development calls and other sales opportunities with a member of management.
Guide, develop, and assist personal bankers with their growth and sales production.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Provide banking services to a diverse customer base, including a large Spanish-speaking population.
Maintain a neat and organized teller area and ensure personnel meet bank appearance policies.
Maintain regular, predictable attendance and punctuality.
Perform other duties as assigned.