Branch Supervisor

First National Bank Texas•Little Rock, AR

About The Position

Under the direction of the branch manager and assistant, the Branch Supervisor provides prompt, efficient, and friendly customer service, including receiving and paying cash and identifying customer needs with appropriate suggestions about bank services. The role evaluates new and existing customer relationships and recommends products and services to support customers’ financial success. It is accountable for assigned monthly new-account production and participates in an active sales environment, which may include prospecting in store aisles and attending business development calls or other sales opportunities with management. The supervisor guides, develops, and assists personal bankers in their growth and sales production; supports teller balancing and discrepancy identification and reporting; and sells and prepares money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit. The role also serves a diverse customer base, including a large Spanish-speaking population, and ensures the teller area and personnel are neat, organized, and compliant with bank policy. Regular, predictable attendance and punctuality are required; schedules are based on business needs and may change.

Requirements

At least 18 years of age.
High school diploma or equivalent.
Experience in production accountability.
At least six months of cash-handling experience in a sales or customer-service position.
Ability to make independent decisions.
Ability to provide excellent customer service in a fast-paced environment.
Successful completion of the FNBT Step Up Program for internal employees.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Ability to get along with coworkers and work effectively in a team environment.
Ability to stand or walk for extended periods, depending on branch location.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 pounds.

Nice To Haves

Familiarity with bank regulations and laws.

Responsibilities

Provide prompt, efficient, and friendly customer service, including receiving and paying cash.
Recognize customer needs and suggest appropriate bank services.
Follow established policies and the directions of the bank and supervisor.
Evaluate new and existing customer relationships and recommend products and services.
Ensure each personal banker and teller balances and assist in identifying discrepancies.
Ensure discrepancies are properly initialed and, when required, reported to the manager immediately.
Meet assigned monthly new-account production goals.
Participate in sales activities, including possible in-store aisle prospecting.
Attend business development calls or other sales opportunities with a member of management.
Guide, develop, and assist personal bankers with their growth and sales production.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Provide banking services to a diverse customer base, including a large Spanish-speaking population.
Keep the teller area and personnel neat, organized, and in accordance with bank policy.
Maintain regular and predictable attendance and punctuality.
Perform other duties as assigned.