Supervisor, Branch

Sunward Federal Credit Union•Albuquerque, NM

2d•$57,988 - $72,485

About The Position

The Supervisor, Branch oversees branch member service and teller departments, creating a productive, rewarding, team- and service-oriented environment that supports employee development and meets established Credit Union goals and metrics. The role models and promotes the Credit Union’s core values. The supervisor leads staffing and daily operations, coaches employees, supports change initiatives, and ensures consistent member-focused service. The role also manages branch performance, security, compliance, risk, budgeting, and operational improvements. In collaboration with Retail Leaders, the supervisor supports membership growth and loyalty by strengthening stakeholder relationships and guiding member service and sales activities.

Requirements

Excellent interpersonal and negotiation skills.
Excellent organizational skills and attention to detail.
Strong proficiency with Microsoft Office applications.
Familiarity and comfort with information technology, particularly digital communication.
Strong organizational skills in managing multiple initiatives.
Strong analytical and problem-solving skills.
At least 4 years of combined experience in a financial institution, supervisory role, or related experience.
A minimum bachelor’s degree equivalent, or more than 4 years of related experience.
Ability to sit for prolonged periods and work on a computer.
Ability to lift 20 pounds at times.

Responsibilities

Work with HR and OD to recruit, onboard, develop, and retain high-quality staff.
Oversee the department’s daily workflow.
Provide timely, constructive one-on-ones and performance evaluations.
Coach, mentor, motivate, and manage staff, ensuring timely and accurate employee communications and high-quality work.
Create a productive, rewarding environment that develops employees, meets established goals and metrics, and reflects the Credit Union’s core values.
Lead and coach employees to deliver consistent, member-focused service.
Lead and support change initiatives through team buy-in, clear communication, and ongoing guidance.
Ensure employees have the tools and resources needed to perform their jobs.
Plan and schedule staff to meet service goals and staff development plans.
Promote a safe, secure, and functional environment for members and employees.
Maintain the availability, security, and privacy of cash and negotiable items.
Protect the confidentiality and security of member and Credit Union information.
Ensure compliance with the Bank Secrecy Act, Customer Identification Program, and anti-money-laundering policies and procedures.
Report unusual or suspicious activity in writing to the Legal and Compliance Department.
Recommend and implement improvements to efficiency, branch consistency, and cost effectiveness.
Manage branch-related risks and make decisions that maximize member service value while minimizing risk to the Credit Union.
Provide training and ensure adherence to internal controls, procedures, and security guidelines.
Contribute to the budget process, recommend staffing and department additions, and maintain expenses within approved budget limits.
Complete annual BSA and OFAC training.
Develop and maintain relationships with Sunward stakeholders, demonstrating Credit Union values to support membership growth and loyalty.
Collaborate with Retail Leaders to build a growth culture, develop and implement internal growth plans, and track activity progress.
Support management of the branch’s member service and sales process by coaching employees and providing feedback.
Listen to members, assess their needs, explain relevant product and service features and benefits, and offer targeted solutions.
Perform other duties as assigned.