Branch Supervisor

Pelican Credit Union • Hammond, LA

1d • Onsite

About The Position

The Branch Supervisor supports daily branch operations and supervises and guides front-line staff. The role promotes operational efficiency, regulatory compliance, and exceptional member service while helping the branch meet or exceed its goals. Responsibilities include cash auditing and management, supporting member experience and loan operations, developing the team, and serving in a leadership capacity when the Branch Manager is absent. The Branch Supervisor is expected to embody Pelican’s Core Values and provide excellent service.

The position is based at Pelican Credit Union’s Hammond Branch in Hammond, Louisiana. The work schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m.; travel is rarely necessary.

Requirements

• Three years of financial institution experience, including a combination of teller and/or contact center duties.
• One year of lending or loan processing experience.
• Strong sales background.
• Must be eligible to be licensed to sell all necessary insurance products.
• High school education or GED.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving, attention to detail, and member service skills.
• Thorough knowledge of established branch procedures, policies, and practices.

Responsibilities

• Oversee and perform cash audits, including teller drawers, vaults, TCR, and ITM/ATM cash loading under dual control.
• Monitor, order, ship, and balance all branch cash.
• Partner with the Branch Manager to coach staff, set expectations, track performance, ensure compliance, and proactively meet member needs.
• Promote a strong sales and service culture.
• Support branch business development through community engagement and relationship building.
• Perform branch employee duties as needed, including taking loan applications, booking loans, and opening new accounts.
• Provide guidance and training for new employees.
• Serve in a leadership capacity in the Branch Manager’s absence.

Benefits

• Medical, dental, and vision insurance with generous employer premium contributions.
• Health Savings Account contributions for eligible employees.
• Employer-paid life insurance.
• Paid vacation and sick leave.
• 15 paid holidays each year, including a Cultural Floating Holiday.
• 401(k) plan with a 5% discretionary profit-share contribution and a dollar-for-dollar match of up to 5% after one year of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED