Branch Supervisor

Columbia Bank•Redlands, CA

7d•Onsite

About The Position

The Branch Supervisor opens and accurately processes deposit and loan accounts, including complex retail products such as consumer loans, VISA merchant accounts, and small business loans. The role identifies clients’ financial needs, recommends and refers them to relevant bank services, and provides proactive solutions and problem resolution consistent with the bank’s client service standards. The supervisor processes and oversees branch operations, including opening and closing the branch, overdraft monitoring, wire transfers and collections, stop payments, and branch controls. The role reviews branch operational and audit requirements and supports remediation or adjustments to improve quality. It also backs up the personal banking team, manages a cash drawer and balancing procedures, monitors sales and service goals, and provides guidance and training to the branch team. The supervisor may oversee associates’ daily activities and act as Branch Manager when required. The position requires acting as a Bank Mortgage Loan Originator (MLO) and registering in compliance with SAFE Act requirements. This role is authorized to act as an MLO only for open-end transactions, such as home equity lines of credit; it is not authorized to act as a Bank Closed-End MLO. This is an onsite position at 201 E State Street, Redlands, California. Pay is $20–$24 per hour. The selected candidate’s rate depends on job-related knowledge, skills, experience, education, and geographic location. Performance-based incentive compensation may also be available.

Requirements

High school diploma or GED.
At least 2 years of retail banking experience.
In-depth knowledge of consumer and business products and services.
Demonstrated proficiency in consumer and business lending.
Ability to handle cash, balance accounts and drawers, and perform accurate calculations.
Ability to expand client relationships by creating new relationships and expanding existing ones using a personal and business bio and rapport with customers.
Register as a Mortgage Loan Originator in compliance with SAFE Act requirements.

Nice To Haves

At least 1 year of sales experience preferred.

Responsibilities

Open and accurately process deposit and loan accounts, including consumer loans, VISA merchant accounts, and small business loans.
Identify clients’ financial needs, cross-sell bank services, and refer clients to other departments as appropriate.
Maintain contact with internal and external clients and provide proactive solutions and problem resolution in line with the bank’s client service standards.
Process and oversee branch operations, including opening and closing, overdraft monitoring, wire transfers and collections, stop payments, and branch controls.
Facilitate reviews and assessments of branch operational and audit requirements.
Support remediation or adjustments that improve operational quality.
Back up the personal banking team by opening accounts, receiving loan requests, and gathering credit-related information.
Maintain responsibility for a cash drawer and follow proper balancing procedures.
Monitor sales and service goals.
Provide guidance and training to the branch team.
May supervise associates’ day-to-day activities and act as Branch Manager when required.
Act as a Bank MLO for open-end transactions only and register in compliance with SAFE Act requirements.

Benefits

Competitive incentive plan and potential performance-based incentive compensation.
Professional development through tailored premier banker programs.
Career growth opportunities.
Eligible associates scheduled to work at least 30 hours weekly receive comprehensive healthcare coverage, including medical, dental, and vision plans.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance and disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.