Branch Sales Associate

Watsco • Tampa, FL

10d • Onsite

About The Position

Carrier Enterprise is a national distributor of residential and light commercial HVAC products, parts, and supplies. The Branch Sales Associate serves as the face of the Ybor City branch, assisting HVAC/R professionals and contractors with product information, recommendations, orders, and customer service. The role also supports inventory and warehouse operations, maintains an organized and safe work area, and may operate forklifts. The position is eligible for monthly performance-based bonuses and incentives.

Requirements

• High school diploma or equivalent.
• One year of customer service experience.
• Previous customer-facing experience, preferably in HVAC/R or a related industry.
• Strong knowledge of HVAC/R products, equipment, and components.
• Excellent customer service, active listening, and problem-solving skills.
• Effective communication and interpersonal skills.
• Proficiency with computerized sales and inventory management systems.
• Positive attitude, willingness to learn, and team-oriented mindset.
• Detail-oriented with strong organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Ability to lift and carry merchandise weighing up to 50 pounds.
• Ability to stand and walk for extended periods and bend, stoop, and reach to access products and supplies.
• May need to operate a forklift.

Nice To Haves

• Prior forklift certification.

Responsibilities

• Greet customers and provide product advice, information, and recommendations.
• Process customer orders accurately, including verifying availability, pricing, and invoicing.
• Maintain knowledge of HVAC/R inventory, specifications, compatibility, and pricing.
• Monitor and replenish floor stock, perform inventory counts, and report discrepancies to the Branch Manager.
• Promote sales and special offers and upsell products when appropriate.
• Support warehouse operations by receiving, inspecting, and stocking incoming merchandise.
• Support inventory accuracy through cycle counts, stock replenishment, and product organization.
• Safely operate forklifts and pallet jacks in accordance with company policy.
• Follow safety standards and maintain a clean, organized counter and warehouse environment.
• Perform additional responsibilities as assigned.

Benefits

• Health insurance
• Health Savings Account
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Professional development
• Paid vacation and sick time
• Company-paid holidays
• 401(k) plan with employer match
• Employee discount program
• Monthly performance-based bonuses and incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED