Branch Sales Associate

Carrier Enterprise•Fayetteville, NC

20h•Onsite

About The Position

Carrier Enterprise is seeking a full-time Branch Sales Associate for its Fayetteville, North Carolina location. The associate serves as a customer-facing representative of the branch, providing customer service, product knowledge, and support to HVAC/R professionals and contractors. The role combines counter sales and customer assistance with inventory and warehouse support. The position is eligible for monthly performance-based bonuses and incentives.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Previous experience in a customer-facing role; HVAC/R industry or related-field experience is preferred.
Strong knowledge of HVAC/R products, equipment, and components.
Strong customer service, active listening, and problem-solving skills.
Effective communication and interpersonal skills.
Proficiency with computerized sales and inventory management systems.
Detail-oriented with strong organizational skills.
Ability to multitask and work effectively in a fast-paced environment.
Positive attitude, willingness to learn, and team-oriented mindset.
Ability to lift and carry up to 50 pounds.
Ability to stand and walk for extended periods.
Ability to bend, stoop, and reach to access products and supplies.

Nice To Haves

Experience in the HVAC/R industry or a related field.
Prior forklift certification.

Responsibilities

Greet customers and provide product advice, information, and recommendations for HVAC/R products and supplies.
Process customer orders accurately, confirming availability, pricing, and invoicing.
Maintain knowledge of HVAC/R inventory, including product specifications, compatibility, and pricing.
Monitor and replenish floor stock, perform inventory counts, and report discrepancies to the Branch Manager.
Assist customers with troubleshooting technical issues related to HVAC/R equipment and components.
Promote sales initiatives and special offers and identify appropriate opportunities to upsell products.
Support warehouse operations by receiving, inspecting, and stocking incoming merchandise.
Support inventory accuracy through cycle counts, stock replenishment, and product organization.
Safely operate forklifts and pallet jacks in accordance with company policies and procedures.
Maintain safety standards and a clean, organized counter and warehouse environment.
Perform other duties and responsibilities as assigned.