Branch Sales Associate

Watsco•Newport News, VA

5d•Onsite

About The Position

Carrier Enterprise is seeking a Branch Sales Associate to serve customers at its Newport News, Virginia branch. The associate provides customer service, product knowledge, and support to HVAC/R professionals and contractors who visit the branch. The role processes customer orders and payments, maintains knowledge of HVAC/R products and industry developments, monitors and replenishes inventory, assists with technical questions, and completes transaction documentation. The position may involve occasional work-related travel for training, professional development, meetings, or other activities. The role is eligible for performance-based bonuses and incentives. Full-time and part-time positions are available.

Requirements

Prior customer service experience.
High school diploma or GED equivalent.
Excellent relationship-building skills; ability to contribute as both a team builder and team player with a focus on sales.
Ability to travel occasionally for work-related activities, with advance notice whenever possible.

Nice To Haves

Prior leadership experience with profit-and-loss responsibility.
Experience leading people in a retail environment.
Demonstrated ability to grow sales in a retail environment.
Experience building and maintaining cross-functional relationships.
Experience analyzing customer, market, and competitor data to inform decisions and business planning.
Experience working with HVAC contractors.
Proficiency with MS Office applications.
Ability to work in a team environment and willingness to participate.
Above-average ability to function in a technical environment.
Experience with sales and/or inventory management systems.
Associate's degree in business, marketing, or a related field.
Experience managing in a B2B environment in distribution or wholesale sales.

Responsibilities

Greet customers and help them select HVAC/R products and supplies; provide product information, advice, and recommendations.
Process customer orders accurately, including confirming availability, pricing, and invoicing.
Handle cash, check, and credit card transactions.
Maintain knowledge of product inventory, specifications, compatibility, pricing, industry trends, and new product releases.
Monitor and replenish sales-floor stock, conduct inventory counts, and report discrepancies to the store manager.
Assist customers with troubleshooting and resolving technical issues related to HVAC/R equipment and components.
Follow safety protocols and keep the counter area clean and organized.
Complete transaction paperwork and documentation, including invoices, returns, and warranty claims.
Travel occasionally to other locations for training, professional development, meetings, or other work-related activities.