Branch Sales Associate
About The Position
Carrier Enterprise is seeking a Branch Sales Associate for its Newport News, Virginia branch. The associate is the face of the branch, serving HVAC/R professionals and contractors with customer service, product knowledge, and support. The role includes providing product advice, processing transactions and orders, maintaining inventory, assisting with technical questions, and completing related documentation. The position may involve occasional work-related travel for training, professional development, meetings, or other activities, with advance notice whenever possible. The position is eligible for performance-based bonuses and incentives.
Requirements
- Prior customer service experience.
- High school diploma or GED equivalent.
- Excellent relationship-building skills and ability to be both a team builder and team player, with a focus on sales.
Nice To Haves
- Prior leadership roles with profit and loss responsibility.
- Experience leading people in a retail environment.
- Demonstrated ability to rapidly grow sales in a retail environment.
- Experience building and maintaining cross-functional relationships.
- Experience analyzing and using customer, market, and competitor data for decision-making and business planning.
- Experience working with HVAC contractors.
- Computer literacy, including proficiency with MS Office applications.
- Ability to work in and participate in a team environment.
- Ability to function at an above-average level in a technical environment.
- Prior experience using sales and/or inventory management systems.
- Associate's degree in business, marketing, or a related field.
- Experience managing in a B2B distribution or wholesale sales environment.
Responsibilities
- Greet customers and help them find appropriate HVAC/R products and supplies; provide product information, advice, and recommendations.
- Process customer orders accurately, including confirming availability, pricing, and invoicing.
- Handle cash, check, and credit card transactions.
- Maintain knowledge of HVAC/R products, specifications, compatibility, pricing, industry trends, and new product releases.
- Monitor and replenish sales-floor stock, conduct inventory counts, and report discrepancies to the store manager.
- Help customers troubleshoot technical issues related to HVAC/R equipment and components.
- Follow safety protocols and keep the counter area clean and organized.
- Complete transaction documentation, including invoices, returns, and warranty claims.
- Travel occasionally to locations for training, professional development, meetings, or other work-related activities.
Benefits
- Health insurance
- Health savings account
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability insurance
- Employee assistance program
- Tuition reimbursement and professional development
- Paid vacation and sick time
- Company-paid holidays
- 401(k) plan with employer match
- Employee discount program
- Performance-based bonuses and incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
