Branch Sales Associate

Watsco • Clarksville, TN

5d • Onsite

About The Position

Carrier Enterprise is seeking a full-time Branch Sales Associate at its Clarksville, Tennessee location. The associate is the face of the branch, providing customer service, HVAC/R product knowledge, and support to HVAC/R professionals and contractors. The role includes assisting customers with product selection and technical questions, processing orders, supporting sales initiatives, and helping maintain accurate inventory and organized branch operations. The position is eligible for monthly performance-based bonuses and incentives.

Requirements

• High school diploma or equivalent.
• One year of customer service experience.
• Previous experience in a customer-facing role; HVAC/R industry or related-field experience is preferred.
• Strong knowledge of HVAC/R products, equipment, and components.
• Excellent customer service skills, including active listening and problem-solving.
• Effective communication and interpersonal skills.
• Proficiency with computerized sales and inventory management systems.
• Detail-oriented with strong organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Positive attitude, willingness to learn, and team-oriented mindset.
• Ability to lift and carry up to 50 pounds, stand and walk for extended periods, and bend, stoop, and reach to access products and supplies.

Nice To Haves

• Prior forklift certification.

Responsibilities

• Greet customers and provide product advice, information, and recommendations.
• Process customer orders accurately, including confirming availability, pricing, and invoicing.
• Maintain knowledge of HVAC/R product inventory, specifications, compatibility, and pricing.
• Monitor and replenish floor stock, conduct inventory counts, and report discrepancies to the Branch Manager.
• Assist customers with troubleshooting technical issues related to HVAC/R equipment and components.
• Promote sales initiatives and special offers and identify appropriate opportunities to upsell products.
• Support warehouse operations by receiving, inspecting, and stocking incoming merchandise.
• Support inventory accuracy through cycle counts, stock replenishment, and product organization.
• Safely operate forklifts and pallet jacks in accordance with company policies and procedures.
• Uphold safety standards and maintain a clean, organized counter and warehouse environment.
• Perform other duties and responsibilities as assigned.

Benefits

• Health insurance
• Health Savings Account (HSA)
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• Employee Assistance Program (EAP)
• Tuition reimbursement and professional development opportunities
• Paid vacation and sick time
• Company-paid holidays
• 401(k) plan with employer match
• Employee discount program
• Company-paid volunteer time off
• Monthly performance-based bonuses and incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED