Branch Sales Associate

Watsco•Virginia Beach, VA

5d•Onsite

About The Position

Carrier Enterprise is seeking a Branch Sales Associate to provide customer service, product knowledge, and support to HVAC/R professionals and contractors visiting the branch. The role involves helping customers select products and supplies, processing orders and payments, maintaining product knowledge and stock, assisting with technical questions, and completing transaction documentation. The position may require occasional travel to other locations for training, professional development, meetings, or other work-related activities; advance notice will be provided whenever possible. The position is eligible for performance-based bonuses and incentives. Full-time and part-time positions are available.

Requirements

Prior customer service experience.
High school diploma or GED equivalent.
Excellent relationship-building skills and the ability to be both a team builder and a team player, with a focus on sales.

Nice To Haves

Associate's degree in business, marketing, or a related field.
Prior leadership roles with profit and loss responsibility.
Experience leading people in a retail environment.
Demonstrated ability to rapidly grow sales in a retail environment.
Experience building and maintaining cross-functional relationships.
Experience analyzing and using customer, market, and competitor data for informed decisions and business planning.
Experience working with HVAC contractors.
Computer literacy and proficiency with MS Office applications.
Ability to work in a team environment and participate.
Ability to function at an above-average level in a technical environment.
Prior experience using sales and/or inventory management systems.
Experience managing in a B2B environment in distribution or wholesale sales.

Responsibilities

Greet customers and help them find appropriate HVAC/R products and supplies.
Provide product information, advice, and recommendations.
Process customer orders accurately, including checking item availability, pricing, and invoices.
Handle cash, checks, and credit card transactions.
Maintain knowledge of HVAC/R product inventory, specifications, compatibility, and pricing; stay current on industry trends and product releases.
Monitor and replenish sales-floor stock, conduct inventory counts, and report discrepancies to the store manager.
Assist customers with troubleshooting technical issues related to HVAC/R equipment and components.
Follow safety protocols and maintain a clean, organized, and safe counter area.
Complete transaction paperwork and documentation, including invoices, returns, and warranty claims.
Travel occasionally to other locations for training, professional development, meetings, or other work-related activities.