Branch Sales Associate
About The Position
Carrier Enterprise is seeking a Branch Sales Associate to serve customers visiting its branch in Virginia Beach, Virginia. The role provides customer service, product knowledge, and support to HVAC/R professionals and contractors purchasing residential and light commercial HVAC products, parts, and supplies. The position is eligible for performance-based bonuses and incentives and may require occasional travel to other locations for training, professional development, meetings, or other work-related activities, with advance notice whenever possible. The associate helps customers identify suitable products, processes and documents transactions, maintains product and inventory knowledge, supports technical troubleshooting, and follows safety practices while keeping the counter area organized. Full-time and part-time positions are available.
Requirements
- Prior customer service experience.
- High school diploma or GED equivalent.
- Excellent relationship-building skills and the ability to build and participate in a team, with a focus on sales.
Nice To Haves
- Prior leadership roles with profit and loss responsibility.
- Experience leading people in a retail environment.
- Demonstrated ability to grow sales rapidly in a retail environment.
- Experience building and maintaining cross-functional relationships.
- Experience analyzing customer, market, and competitor data for decision-making and business planning.
- Experience working with HVAC contractors.
- Computer literacy and proficiency with MS Office applications.
- Ability to work in and contribute to a team environment.
- Ability to function at an above-average level in a technical environment.
- Prior experience using sales and/or inventory management systems.
- Associate's degree in business, marketing, or a related field.
- Experience managing in a B2B environment in distribution or wholesale sales.
Responsibilities
- Greet customers and help them find appropriate HVAC/R products and supplies; provide product information, advice, and recommendations.
- Process customer orders accurately, verify availability and pricing, prepare invoices, and handle cash, check, and credit card transactions.
- Maintain knowledge of HVAC/R inventory, product specifications, compatibility, and pricing, and stay informed about industry trends and product releases.
- Monitor and replenish sales-floor stock, conduct inventory counts, and report discrepancies to the store manager.
- Assist customers with troubleshooting and resolving technical issues related to HVAC/R equipment and components.
- Follow safety protocols and maintain a clean, organized, and safe counter area.
- Complete documentation for transactions, including invoices, returns, and warranty claims.
- Travel occasionally to other locations for training, professional development, meetings, or other work-related activities.
Benefits
- Health insurance
- Health Savings Account
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability insurance
- Employee Assistance Program (EAP)
- Tuition reimbursement and professional development
- Paid vacation and sick time
- Company-paid holidays
- 401(k) plan with employer match
- Employee discount program
- Performance-based bonuses and incentives
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
