Branch Sales Associate

Carrier Enterprise•Houston, TX

3d•Onsite

About The Position

Carrier Enterprise is seeking a full-time Branch Sales Associate for its Houston (Port NW) location. The associate serves as the face of the branch, providing HVAC/R professionals and contractors with customer service, product knowledge, and support. The role includes customer sales and order processing, product and inventory support, warehouse tasks, and safe handling of merchandise. The position is eligible for monthly performance-based bonuses and incentives.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Previous customer-facing experience; HVAC/R or related-industry experience is preferred.
Strong knowledge of HVAC/R products, equipment, and components.
Excellent customer service, active listening, and problem-solving skills.
Effective communication and interpersonal skills.
Proficiency with computerized sales and inventory management systems.
Detail-oriented, with strong organizational skills.
Ability to multitask and work effectively in a fast-paced environment.
Positive attitude, willingness to learn, and team-oriented mindset.
Ability to lift and carry up to 50 pounds.
Ability to stand and walk for extended periods, and bend, stoop, and reach to access products and supplies.

Nice To Haves

Prior forklift certification.
Experience in the HVAC/R industry or a related field.

Responsibilities

Greet customers and provide product advice, information, and recommendations for HVAC/R products and supplies.
Process customer orders accurately, ensuring requested items are available, properly priced, and correctly invoiced.
Maintain knowledge of HVAC/R product inventory, specifications, compatibility, and pricing.
Monitor and replenish floor stock, conduct inventory counts, and report discrepancies to the Branch Manager.
Assist customers with troubleshooting technical issues involving HVAC/R equipment and components.
Promote sales initiatives and special offers, and identify appropriate upselling opportunities.
Support warehouse operations by receiving, inspecting, and stocking incoming merchandise.
Support inventory accuracy through cycle counts, replenishment, and product organization.
Safely operate forklifts and pallet jacks in accordance with company policies and procedures.
Follow safety standards and maintain a clean, organized counter and warehouse environment.
Perform other assigned duties and responsibilities.