Branch Sales Associate

Carrier Enterprise • Stallings, NC

3d • Onsite

About The Position

Carrier Enterprise is seeking a full-time Branch Sales Associate at its Matthews, North Carolina location. The associate serves as a primary point of contact for customers visiting the branch, providing customer service, product knowledge, and support to HVAC/R professionals and contractors. The role combines sales and customer support with inventory and warehouse operations. It includes eligibility for monthly performance-based bonuses and incentives.

Requirements

• High school diploma or equivalent.
• One year of customer service experience.
• Previous experience in a customer-facing role, preferably in HVAC/R or a related field.
• Strong knowledge of HVAC/R products, equipment, and components.
• Excellent customer service, active listening, and problem-solving skills.
• Effective communication and interpersonal skills.
• Proficiency with computerized sales and inventory management systems.
• Detail-oriented, with strong organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Positive attitude, willingness to learn, and team-oriented mindset.
• Ability to lift and carry up to 50 pounds.
• Ability to stand and walk for extended periods, and to bend, stoop, and reach to access products and supplies.

Nice To Haves

• Prior forklift certification.

Responsibilities

• Greet customers and provide advice, product information, and recommendations on HVAC/R products and supplies.
• Process customer orders accurately, confirming availability, pricing, and invoicing.
• Maintain knowledge of HVAC/R inventory, including product specifications, compatibility, and pricing.
• Monitor and replenish floor stock, conduct inventory counts, and report discrepancies to the Branch Manager.
• Help customers troubleshoot technical issues involving HVAC/R equipment and components.
• Promote sales initiatives and special offers, and identify appropriate upselling opportunities.
• Support warehouse operations by receiving, inspecting, and stocking incoming merchandise.
• Maintain inventory accuracy through cycle counts, stock replenishment, and product organization.
• Operate forklifts and pallet jacks safely and in accordance with company policies and procedures.
• Follow safety standards and keep the counter and warehouse clean and organized.
• Perform other duties and responsibilities as assigned.

Benefits

• Health insurance
• Health Savings Account (HSA)
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• Employee Assistance Program (EAP)
• Tuition reimbursement and professional development opportunities
• Paid vacation and sick time
• Company-paid holidays
• 401(k) plan with employer match
• Employee discount program
• Company-paid volunteer time off
• Monthly performance-based bonuses and incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED