Branch Operations Associate Manager Surfwood Plaza

Wells Fargo•North Myrtle Beach, SC

3d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Associate Manager for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-function risk and operations to deliver exceptional customer service and colleague experience while ensuring teller work is completed on time, to quality standards, and in compliance with requirements. The manager also performs operational and customer-support tasks, interacts directly with customers, and manages the teller-line schedule and daily operations. The position makes decisions and resolves issues related to teller-line operations under the direction of regional banking management. It applies relevant regulations, policies, procedures, audit requirements, and escalation processes; supports customers and employees with concerns or complaints; and collaborates with branch employees, colleagues, and mid-level managers. The role coaches, motivates, and develops a diverse team, manages allocation of people and financial resources for branch operations, and supports talent development and hiring. This Loan Originator (LO) position may involve assessing customer needs and referring customers interested in dwelling-secured products to a SAFE team member. It may assist customers but does not take applications or offer or negotiate terms of a dwelling-secured transaction. LO employees must meet applicable Consumer Financial Protection Bureau qualification requirements and Wells Fargo policies, including financial responsibility, character, general financial fitness, and criminal-background standards, as well as ongoing regulatory screening requirements. The schedule may include most Saturdays. The position is not eligible for visa sponsorship. The listed location is 210 Highway 17 N, North Myrtle Beach, SC 29582.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent experience demonstrated through work, training, military experience, or education.
At least 1 year of leadership experience.
Meet Consumer Financial Protection Bureau qualification requirements for Loan Originator positions and applicable Wells Fargo policies, including financial responsibility, character, general financial fitness, and criminal-background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, eliciting information efficiently, comprehending, and resolving complex customer issues.
Customer service, operations, or financial services management experience in a high-volume, fast-paced, constantly changing environment.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Knowledge and understanding of laws and regulations pertaining to the banking industry.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical-thinking skills.
Relevant military experience involving military protocol and instructions, enlisted evaluations, or officer and leadership reporting.
Relevant military experience in personnel benefits management, military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise risk and teller-function operations, ensuring timely, high-quality, compliant work and strong customer and colleague experiences.
Provide feedback and ideas to improve customer service, colleague experience, and performance-management processes and tools.
Perform operational and customer-support tasks.
Provide customer service, engage customers in conversations, and build relationships.
Manage the teller-line schedule and daily operations.
Make decisions and resolve daily teller-line operational issues under regional banking management direction.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Help customers and employees resolve or escalate concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers.
Interact directly with customers.
Coach, motivate, and develop a diverse team of direct reports to achieve their potential and business objectives.
Manage the allocation of people and financial resources for branch operations.
Mentor direct reports, guide talent development, and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking applications or offering or negotiating transaction terms.