Branch Operations Associate Manager Grayson

Wells Fargo•Grayson, GA

11d

About The Position

Wells Fargo is hiring a Branch Operations Associate Manager for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-function risk and operations to support excellent customer service and colleague experience while ensuring timely, high-quality, compliant work. It also performs operational and customer-support tasks, manages teller-line scheduling and daily operations, and resolves or escalates operational issues under the direction of regional banking management. The manager interacts directly with customers, builds relationships, supports resolution of concerns, and helps customers connect with mobile banking technology. The role coaches, motivates, and develops a diverse team, manages people and financial resources for branch operations, and supports hiring and talent development. This is a Loan Originator (LO) position: duties may include assessing customer needs and referring customers interested in dwelling-secured products to a SAFE team member, but do not include taking an application or offering or negotiating transaction terms. LO regulatory qualification and ongoing screening requirements apply.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent demonstrated through work experience, training, military experience, or education.
At least 1 year of leadership experience.
Ability to work a schedule that may include most Saturdays.
Loan Originator candidates must meet applicable financial responsibility, character, general financial fitness, and criminal background standards; a current credit report is used to assess financial responsibility and credit fitness, but credit score is not included in the evaluation.
Successful candidates must meet ongoing regulatory requirements, including additional screening if necessary.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, eliciting information efficiently, comprehending, and resolving complex customer issues.
Customer service, operations, or financial-services management experience in a high-volume, fast-paced, changing environment.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with integrity and professionalism with customers and employees.
Knowledge and understanding of banking-industry laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills.
Relevant military experience involving military protocol and instructions, enlisted evaluations, officer or leadership reporting, personnel benefits management, military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise teller-function risk and operations, ensuring exceptional customer service and colleague experience and timely, quality, compliant completion of teller work.
Provide feedback and ideas to improve customer service, colleague experience, and performance-management processes and tools.
Perform operational and customer-support tasks.
Provide excellent customer service, engage customers in conversations, and build relationships.
Manage teller-line scheduling and daily operations.
Make decisions and resolve daily teller-line operational issues under the direction of regional banking management.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Support customers and employees in resolving or escalating concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers.
Interact directly with customers.
Coach, motivate, and develop direct reports to meet business objectives and reach their potential.
Manage allocation of people and financial resources for branch operations.
Mentor direct reports, guide talent development, and assist with hiring.
Assess needs of customers interested in dwelling-secured products and refer them to a SAFE team member, without taking an application or offering or negotiating transaction terms.
Meet applicable Loan Originator qualification requirements and ongoing regulatory requirements.