Branch Operations Associate Manager Surfwood Plaza

Wells Fargo Bank•North Myrtle Beach, SC

2d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-function risk and operations to provide excellent customer service and colleague experience while ensuring timely, high-quality, compliant work. The associate manager manages teller-line schedules and daily operations, resolves operational issues under regional banking management direction, supports customers and employees with concerns, and works with branch colleagues and managers. The role also coaches and develops a diverse team, manages people and financial resources for branch operations, contributes to performance management and process improvements, and supports hiring and talent development. It includes customer contact and may involve assessing customer needs and referring customers interested in dwelling-secured products to a SAFE team member. The role does not involve taking an application or offering or negotiating terms for a dwelling-secured transaction. Loan Originator qualification and ongoing regulatory requirements apply. The position is located at 210 Highway 17 N, North Myrtle Beach, SC 29582. The work schedule may include most Saturdays. The position is not eligible for visa sponsorship.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent experience through work, training, military experience, or education.
At least 1 year of leadership experience.
Ability to work a schedule that may include most Saturdays.
Loan Originator candidates must meet Consumer Financial Protection Bureau qualification requirements and Wells Fargo policies, including applicable financial responsibility, character, general financial fitness, and criminal background standards; ongoing regulatory requirements and additional screening may apply.
This position is not eligible for visa sponsorship.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, eliciting information efficiently, understanding complex issues, and resolving them.
Customer service, operations, or financial services management experience in a high-volume, fast-paced, constantly changing environment.
Ability to educate and connect customers to technology and communicate the value of mobile banking options.
Ability to interact with integrity and professionalism with customers and employees.
Knowledge and understanding of banking laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills.
Relevant military experience, including working with military protocol and instructions, enlisted evaluations, or officer and leadership reporting.
Relevant military experience in personnel benefits management, processing personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise risk and teller-function operations to deliver excellent customer service and colleague experience and ensure timely, high-quality, compliant work.
Provide feedback and ideas to improve customer and colleague experience, performance management processes, and tools.
Perform operational and customer support tasks and interact directly with customers.
Provide excellent customer service, engage customers in conversations, and build relationships.
Manage teller-line schedules and daily operations; make decisions and resolve daily operational issues under regional banking management direction.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Support customers and employees in resolving or escalating concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers.
Coach, motivate, and develop a diverse team of direct reports to meet business objectives and reach their potential.
Manage allocation of people and financial resources for branch operations.
Mentor and guide direct-report talent development and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking an application or offering or negotiating transaction terms.
Meet Loan Originator qualification requirements and ongoing regulatory requirements.