Branch Manager

Kenworth Louisiana • Port Allen, LA

6d

About The Position

The Branch Manager transitions into a more externally focused role emphasizing customer relationship management, sales growth, and strategic support. The role includes mentoring the Assistant Branch Manager to assume full operational leadership of the branch, while providing customer engagement and sales support, leadership development, strategic oversight, cross-department collaboration, and corporate liaison support.

The Branch Manager spends time in an average office environment attending frequent meetings, and in the field for site and safety inspections. Regular travel to dealerships and customer locations is expected four days a week, with travel throughout the state and to other areas of the country as needed. Regular exposure to a service or shop environment is also expected.

Requirements

• At least 5 years of previous management experience.
• General knowledge of all phases of branch operations.
• Ability to understand profit and loss (P&L) and oversee branch revenue and expenses to increase profits and reduce losses.
• Excellent communication and interpersonal skills.

Responsibilities

• Visit and engage with key customers to strengthen relationships, identify opportunities, and provide high-level support, prioritizing key account decision makers and dedicating a large majority of daily time to customer visits.
• Represent the branch in the community and with major accounts to promote services and solutions.
• Collaborate with sales and service teams to drive customer satisfaction and retention.
• Mentor the Assistant Branch Manager and provide guidance and support to prepare them for full branch leadership.
• Delegate increasing operational responsibility to the Assistant Branch Manager to ensure a smooth transition.
• Participate in weekly branch sales oversight meetings, providing knowledge and guidance.
• Monitor overall branch performance and provide strategic input to department managers.
• Ensure alignment with company goals and KPIs, particularly in customer service, sales, and operational efficiency.
• Foster teamwork and communication across departments.
• Support department managers in resolving escalated issues and implementing best practices.
• Coordinate with the corporate office to ensure accurate record-keeping and compliance with company policies.
• Report regularly to ownership on customer trends, branch performance, and strategic initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed