Branch Manager

FERGUSON • Fort Smith, AR

3d • $51,900 - $83,000 • Onsite

About The Position

Ferguson is hiring a Branch Manager for its Fort Smith, Arkansas location, which sells plumbing and HVAC products. The Branch Manager leads the branch toward becoming the “Top Local Supply House,” aligning sales strategy with customer experience and building strong local relationships. The position is accountable for sales goals, customer satisfaction, associate development, and a safe, efficient workplace.

The role reports to the Senior General Manager and directly oversees six associates. It leads local operations across inside sales, the counter, and the warehouse, in a market with an opportunity of $14 million. The Branch Manager coordinates branch operations, sales growth, profit and loss management, customer service, and associate development.

Requirements

• At least 2 years of management or sales leadership experience.
• At least 5 years of plumbing and HVAC experience.
• Ability to organize, prioritize, problem solve, deliver results, multitask, and lead effectively through stressful situations.
• A proven track record of using data and metrics to implement effective solutions.
• Strong written and verbal communication skills.
• Knowledge of Microsoft Office software, including Outlook, Word, Excel, PowerPoint, and Access.
• P&L execution ability and strong financial competence.

Responsibilities

• Coordinate branch operations and ensure execution of the 5 Daily Activities, P&L management, sales growth, customer service, and associate development.
• Implement strategies to drive sales growth and manage profit and loss.
• Build positive customer relationships, especially with House Account customers, to support high customer satisfaction.
• Implement company strategies locally to compete effectively in the market.
• Manage and optimize pricing, inventory, and logistics to maintain an efficient work environment.
• Lead, develop, and motivate branch associates, including sales, operations, and logistics associates, fostering customer-first focus, accountability, and a high-performance culture aligned with company values.
• Promote a First in Safety Culture by following HSE policies and encouraged behaviors.

Benefits

• Health benefits
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender-affirming and family-building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities
• Bonus or incentive plan eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed