Branch Manager

AirReps•New York, NY

About The Position

The Branch Manager oversees branch operations and staff, with accountability for sales, customer service, profitability, productivity, and loss prevention. The role leads the branch operations team in achieving revenue, profit, growth, and market-share goals through effective sales management. The Branch Manager communicates and enforces store goals and policies, ensures compliance with security, sales, safety, and recordkeeping practices, maintains accurate purchasing and sales records, and reviews store reports to identify waste. The role manages day-to-day branch operations, staffing, employee development and performance, sales and customer relationships, inventory, purchasing, payables, cash, credit matters, and facility upkeep. The Branch Manager develops plans to improve profitability and productivity, enforces established procedures, and provides timely branch information to the Regional Operations Manager. The position has people-management responsibilities and authority to hire, recommend pay, establish performance expectations, and recommend termination. It works in alignment with the Regional Operations Manager’s expectations and receives guidance from a Senior Manager or Director.

Requirements

At least 1 year of experience in a leadership or supervisory role.
High school diploma or GED equivalent.
Knowledge of warehouse and inventory management and material-handling equipment such as forklifts.
Understanding of P&L.
Proven customer-service experience and a high level of customer satisfaction.
Leadership, coaching, mentoring, team-building, and effective delegation skills.
Effective verbal and written communication and interpersonal skills.
Strong organizational and time-management skills.
Attention to detail, compliance, and results.
Problem-solving skills and the ability to apply sound judgment.
Ability to build and maintain positive relationships with customers, vendors, and employees.
Experience leading a team toward a common goal.
Good judgment and decision-making skills, strong work ethic, and integrity.
Working knowledge of Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint.
Ability to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

HVAC knowledge, or the ability to learn HVAC products and parts quickly.
Experience in the HVAC wholesale industry.
Working knowledge of CRM and Mincron or similar applications.
College degree.

Responsibilities

Manage daily branch operations and staffing, and ensure personnel complete assigned duties successfully and on time.
Review and approve employee hours and PTO using Kronos.
Conduct periodic audits to verify compliance with established protocols, processes, objectives, and customer and branch expectations.
Maintain sales records and activities, including reviewing and editing transactions, credits, negative inventory, damaged inventory, and cash reconciliations.
Communicate regularly with branch customers to build and maintain strong relationships, and enter all sales calls in CRM.
Build and maintain branch morale, demonstrate leadership, set a positive example, and promote teamwork across the branch, local team, and region.
Provide employee training, guidance, and development opportunities, and ensure employees complete required training on time.
Coach and counsel employees, hold them accountable, and collaborate with Human Resources on disciplinary actions.
Develop plans to increase branch profitability and productivity and drive continuous improvement.
Process purchase orders, research low stock and receivables, process branch payables, audit cash drawers and truck metrics, and follow up promptly on warranty-processing rejections.
Oversee profit-center operations, sales, and administration, and work with the Corporate Credit Department to determine appropriate credit levels and resolve credit issues.
Keep current with cycle counts and minimize dead stock.
Maintain sufficient inventory to meet branch customers’ delivery and service expectations.
Review P&L; hold safety meetings; review security reports; and maintain the facility.
Complete the Branch Manager’s monthly and daily checklists and act as a safety leader.
Conduct weekly safety committee meetings, complete Flash reports within required timelines, and communicate issues and injuries immediately.
Oversee branch and warehouse appearance, housekeeping, maintenance, and repairs.
Provide requested branch-specific information and reports to the Regional Operations Manager promptly.
Maintain an audit score of 93% or higher.
Maintain working knowledge of company benefits and employee handbook policies, and ensure employees follow safety protocols and maintain an organized, clean work environment.
Conduct mid-year and annual performance appraisals for direct reports through the online Performance Engagement platform.
Work outside regular working hours when branch emergencies require it.
Participate in additional activities as requested.