VP, Branch Manager - Milltown (Full-time)

Provident Bank•East Brunswick Township, NJ

8d•$70,000 - $88,000•Onsite

About The Position

The Branch Manager II leads the growth of consumer and business customer relationships and oversees the administration and daily operation of multiple retail branch offices (two or more), or a single branch that meets qualifying deposit-base and FTE requirements. The role covers branch operations and risk management, internal controls, lending, product sales, customer service, performance management, and security and safety in alignment with the Bank’s objectives. The Branch Manager provides leadership to branch team members to achieve branch objectives and support employee development. Goals include maintaining and developing customer relationships, improving account and relationship profitability, growing deposits and retail, small-business, and commercial loans, increasing non-traditional product sales, and cross-selling financial products and services. The position works with Assistant Branch Managers to direct staff and operations, maintain compliance with Bank policies and government regulations, and ensure reporting is complete and timely. The role is based in retail banking branch areas, primarily in a general office environment. It requires flexibility to work overtime, travel to other branches and locations, and adapt to reassignments. Physical demands include lifting 5–25 pounds, prolonged sitting or standing, and occasional bending or stooping. The position is incentive-eligible based on company, business, and/or individual goal achievement and performance.

Requirements

High school diploma or GED.
Seven years of Branch Manager experience in a sales and service environment.
Business development experience and strong community ties in the general area of the branch locations.
Positive, professional, client-centric, and service-oriented attitude.
Ability to communicate a vision clearly and remove barriers to team success.
Proven ability to meet sales targets and production goals.
Excellent written and verbal communication skills.
Strong organizational skills and ability to manage multiple priorities with competing deadlines.
Knowledge of banking operational processes and their relationship to federal regulations and laws.
Ability to work a flexible schedule based on business needs.
Ability to travel throughout the branch network.
Experience managing multiple locations or remote locations.
Must register as a mortgage loan originator with the NMLS before taking mortgage loan applications or negotiating or extending terms of a mortgage or other loan secured by a residence.
Willingness and ability to work required overtime and travel to other locations or branches.
Ability to adapt to new job locations and reassignments as directed.

Nice To Haves

Bachelor’s degree in Business Administration or a related field.
Prior multi-branch or multi-office management experience.
Life and Health licenses to support the investment program.

Responsibilities

Achieve assigned goals and monitor branch team members’ sales goals; coach staff on sales skills and identifying customer opportunities.
Conduct at least one weekly team huddle and one weekly team meeting focused on sales activities and results.
Manage and perform an external sales-calling program.
Provide leadership and mentorship to branch team members and support their development.
Participate in leadership development courses and product and service training.
Ensure branch team members provide exceptional customer service and meet service expectations, using customer satisfaction surveys for validation.
Participate in local community events and local organizations, such as Rotary Club or the Chamber of Commerce.
Work with Assistant Branch Managers to direct branch staff and daily operations, ensure compliance with Bank policies and government regulations, and ensure required reports are submitted accurately and on time.
Collaborate with Assistant Branch Managers on supervisory responsibilities, including interviewing, hiring, training, assigning and directing work, performance appraisals, employee development, addressing complaints, and providing feedback or corrective action.
Manage risk-related issues concerning the branches.
Perform other duties as required or assigned.

Benefits

Paid time off (PTO) and holiday PTO.
Medical, dental, and vision plans.
Flexible spending and health savings accounts.
401(k) retirement plan.
Disability insurance.
Employee Assistance Program.
Basic life insurance.
Company-sponsored tuition disbursement and loan repayment programs.
Voluntary supplemental life insurance, accident, critical illness, hospital indemnity, and legal plans.
Incentive eligibility based on company, business, and/or individual goal achievement and performance.