VP, Branch Manager - Dumont (Full-time)

Provident Bank•Dumont, NJ

About The Position

The Branch Manager II is responsible for growing consumer and business customer relationships and administering the daily operations of multiple retail branch offices (two or more), or a single branch that meets qualifying deposit-base and FTE criteria. The role oversees operations and risk management, lending, product sales, customer service, performance management, and branch security and safety in accordance with the Bank’s objectives. The Branch Manager provides leadership to branch team members to achieve branch objectives and support employee development. Objectives include maintaining and developing customer relationships, improving account and relationship profitability, growing deposits and retail, small business, and commercial loans, selling non-traditional products, and cross-selling financial products and services. The position includes coaching and managing branch employees, ensuring regulatory and policy compliance, addressing risk-management matters, and participating in community events. Work is primarily performed in retail banking branches and a normal office environment. The role may require travel to other branches, customers, or property locations, flexibility to work at reassigned locations, overtime, and occasional physical activity such as lifting coins weighing 5–25 pounds, prolonged sitting or standing, and occasional bending or stooping. The position is incentive eligible based on company, business, and/or individual goal achievement and performance. Provident Bank is an equal opportunity employer.

Requirements

High school diploma or GED.
Seven years of Branch Manager experience in a sales and service environment.
Business development experience and strong community ties in the general area of the branch locations.
Positive, professional, client-centric, and service-oriented attitude.
Ability to communicate a vision clearly and remove barriers to team success.
Proven ability to meet sales targets and production goals.
Excellent written and verbal communication skills.
Strong organizational skills and ability to plan and complete multiple priorities with competing deadlines.
Knowledge of banking operational processes and their relationship to federal regulations and laws.
Ability to work a flexible schedule based on business needs.
Ability to travel throughout the branch network.
Experience managing multiple locations or remote locations.
Must register as a mortgage loan originator with the NMLS before taking mortgage loan applications or negotiating or extending terms of a mortgage or other loan secured by a residence.
Willingness and ability to work required overtime and travel to other locations or branches.
Flexibility and ability to adapt to new job locations and reassignments as directed.
Ability to lift 5–25 pounds, primarily coins; prolonged sitting or standing; occasional bending or stooping.

Nice To Haves

Bachelor’s degree in Business Administration or a related field.
Prior multi-branch or multi-office management experience.
Life and Health licenses to support the investment program.

Responsibilities

Achieve assigned goals and monitor branch team members’ sales goals, coaching them on sales skills and identifying customer and prospect opportunities.
Conduct at least one weekly team huddle and one weekly team meeting focused on sales activities and results.
Manage and perform an external sales-calling program.
Provide leadership and mentorship to branch team members and support their development.
Participate in leadership development courses and product or service training.
Ensure branch team members consistently provide exceptional customer service; validate service quality through customer satisfaction surveys.
Participate in local community events and organizations, such as Rotary Club or the Chamber of Commerce.
Work with Assistant Branch Managers to direct day-to-day branch operations.
Ensure branch team members comply with Bank policies, procedures, and government regulations.
Work with Assistant Branch Managers to submit required reports completely and on time.
Carry out supervisory responsibilities, including interviewing, hiring, training, assigning and directing work, evaluating performance, recognizing and developing employees, rewarding or disciplining employees, and resolving complaints and concerns.
Manage risk-related issues concerning the branches.
Perform additional duties as required or assigned.

Benefits

Incentive compensation based on company, business, and/or individual goal achievement and performance.
Accrued paid time off (PTO) and holiday PTO.
Medical, dental, and vision plans.
Flexible Spending Account and Health Savings Account options.
401(k) retirement plan.
Disability insurance.
Employee Assistance Program.
Basic life insurance.
Company-sponsored tuition disbursement and loan repayment programs.
Voluntary supplemental life insurance, accident, critical illness, hospital indemnity, and legal plans.