AVP, Assistant Branch Manager - Dumont (Full-time)

Provident Bank•Dumont, NJ

7d•Onsite

About The Position

The Assistant Branch Manager (ABM) is responsible for the day-to-day operations of a retail branch and provides supervisory oversight to a team working toward branch objectives. The ABM oversees activities and workflows to promote operational excellence and compliance with bank policies, procedures, and regulatory standards. The role also involves identifying opportunities to expand existing customer relationships and develop new ones, directly or in collaboration with team members and business partners. With support from the Branch Manager, the ABM manages schedules, assignments, and performance for branch employees and fosters a cohesive, collaborative, customer-centric environment. The ABM provides team leadership and direction across teller and platform operations, customer escalations, service delivery, and sales activities. The position supports branch goals, coaches employees in needs-based sales, monitors performance, collaborates with business partners to address customer financial goals, and helps maintain branch operational integrity. The role includes supervisory responsibilities such as interviewing, hiring, training, assigning and directing work, appraising performance, and addressing employee concerns. The position is based in a retail banking branch environment, primarily under general office conditions. It may require travel to customer sites, properties, Provident offices, or other branches; flexibility to work at other locations or accept reassignments; and overtime. Physical activities include lifting 5–25 pounds, prolonged sitting or standing, and occasional bending or stooping. Pay is $32.00–$34.87, with incentive eligibility based on company, business, and/or individual goals and performance.

Requirements

High school diploma or GED.
Three years of related experience and/or training consistent with the role’s key responsibilities.
Strong leadership skills and the ability to foster collaboration, cooperation, and team success.
Ability to present a professional, positive image, maintain composure, communicate clearly, and translate business priorities into actionable direction for colleagues.
Basic proficiency with computers, Microsoft Office Suite, and internal CRM systems.
Ability to use or become familiar with digital technologies and applications and coach team members in their use.
Awareness of local marketplace trends and ability to respond quickly to identified changes.
Ability to discuss, recommend, and close on bank products and services based on customer needs.
Strong organization and attention to detail; ability to complete assignments accurately, manage competing deadlines, and oversee branch workflow.
Critical-thinking and problem-solving skills, with attention to detail.
Demonstrated ability to meet sales targets and production goals and coach team members to do the same.
Flexibility, adaptability, and initiative.
Ability to provide exceptional service to external and internal customers.
Excellent verbal and written communication skills, including active listening and effective responses.
Sound risk-management skills.
Language skills suited to the needs of the community served by the branch.
Willingness and ability to work required overtime and travel to other locations or branches.
Ability to lift 5–25 pounds, sit or stand for prolonged periods, and occasionally bend or stoop.
Must register as a mortgage loan originator with the NMLS before taking mortgage loan applications or negotiating or extending terms of a mortgage or other loan secured by a residence.

Nice To Haves

One year of related management experience.
Prior banking experience.
Life and Health Licenses to support the investment program.

Responsibilities

Provide day-to-day team leadership and work direction to support efficient, personalized service while following compliance and regulatory guidelines.
Manage branch operations, including teller and platform activities and customer escalations.
Support the Branch Manager in directing activities toward established branch sales goals and objectives.
Coach employees to develop their skills and foster a needs-based sales environment.
Review results against objectives, goals, and performance standards, and adjust priorities as necessary.
Collaborate with business partners to help customers and prospects understand their current and future financial goals; document recommendations using required referral forms.
Monitor branch activities for compliance with bank policies, procedures, and regulatory guidelines.
Maintain branch operational integrity, including audits, reports, overdrafts, wire transfers, cash items, teller differences and corrections, and operating currency and coin levels.
Participate in ongoing training and development related to policies, procedures, regulatory compliance, customer service, and relationship expansion.
Promote an exceptional customer experience, as validated by customer satisfaction surveys.
Assist the Branch Manager with short- and long-term staffing and scheduling needs, including reviewing PTO requests against staffing levels and making recommendations.
Support branch hours and events, including evenings and weekends.
Perform special projects involving research, investigation, analysis, report writing, and recommendations to the Branch Manager, Retail Operations, or senior management.
Manage performance and regularly coach, guide, and mentor direct reports.
Carry out supervisory responsibilities, including interviewing, hiring, training, planning and assigning work, appraising performance, rewarding and disciplining employees, and resolving employee complaints and concerns.
Travel between customer sites, Provident offices, branches, or other locations as required.

Benefits

Paid time off (PTO), including holiday PTO.
Medical, dental, and vision plans.
Flexible Spending Account and Health Savings Account options.
401(k) retirement plan.
Disability insurance.
Employee Assistance Program.
Basic life insurance.
Company-sponsored tuition disbursement and loan repayment programs.
Voluntary supplemental life insurance, accident, critical illness, hospital indemnity, and legal plans.
Incentive eligibility based on company, business, and/or individual goal achievement and performance.