AVP Branch Manager

Old Second National Bank•Darien, IL

2d•$61,400 - $87,500•Onsite

About The Position

The Branch Manager is accountable for managing a bank branch’s retail performance, including compliance with policies, procedures, and regulatory requirements; exceptional customer service; coaching; and achievement of sales goals. The role provides leadership and direction for branch sales and operations, manages staff performance and schedules, and ensures adequate coverage. The Branch Manager may handle cash operations and audit requirements and must be able to perform all aspects of banker and teller positions. The position has direct supervisory responsibilities, including planning and assigning work, evaluating performance, rewarding and disciplining employees, addressing complaints and performance issues, interviewing, hiring, and training. The Branch Manager also maintains an active partnership with the local community and may participate in community organizations and activities. This position must be performed onsite.

Requirements

Associate’s degree or equivalent and five or more years of banking experience, or an equivalent combination of education and experience.
Obtain NMLS registration within 60 days of assuming the role and meet Bank training requirements.
Extensive knowledge of teller operations, policies, and regulations.
Extensive knowledge of personal banking products, policies, and procedures.
Proven record of effective leadership and achievement of sales goals.
Excellent verbal and written communication, interpersonal, and organizational skills.
Client-service orientation and exceptional customer service skills.
Initiative, dependability, flexibility, and sound decision-making skills.
Professional conduct and appearance.
Ability to work onsite.

Nice To Haves

Prior leadership or supervisory experience.
Bachelor’s degree in a related field.

Responsibilities

Provide leadership and direction for branch sales goals and operations.
Adhere to operational and security policies, procedures, and applicable regulations; resolve exceptions, violations, and escalated issues.
Manage cash-handling guidelines and audit requirements when applicable.
Lead structured coaching, one-on-ones, daily huddles, branch meetings, and performance appraisals focused on sales and customer service.
Partner with the Regional Manager on goals, staff training, scheduling, performance appraisals, corrective action, and monthly and quarterly reporting.
Manage staff schedules and ensure adequate branch coverage, including responding to last-minute scheduling changes.
Maintain customer service standards through effective leadership and management.
Lead by example and direct retail staff in identifying opportunities and meeting or exceeding branch sales goals; meet personal assigned goals.
Use CRM software to manage and monitor branch sales activities.
Support retail staff career development through in-house training, webinars, and resource tools.
Perform all aspects of banker and teller positions as needed.
Monitor timecards and complete required reports.
Remain flexible to open or close the branch as needed and assist with staffing needs at other branches.
Maintain knowledge of bank products and services and provide a high level of customer service.
Provide feedback on customer concerns related to product features, pricing, product development needs, and servicing.
Participate in outside activities when appropriate and maintain visibility and active partnerships in the local community, potentially including the Chamber of Commerce and other community associations.
Attend management meetings when necessary and review relevant information with staff.
Plan, assign, and direct employees’ work; evaluate performance; reward and discipline employees; address complaints and performance issues; coach employees; and resolve issues.
Interview, hire, and train employees.