AVP, Assistant Branch Manager - Dumont (Full-time)

Provident Bank•Dumont, NJ

8d•$32 - $35•Onsite

About The Position

The Assistant Branch Manager (ABM) is responsible for the day-to-day operations of a retail branch and provides supervisory oversight to help the team meet branch objectives. The ABM oversees activities and workflows to promote operational excellence and compliance with bank policies, procedures, and regulatory standards, while identifying opportunities to expand existing relationships and develop new customer relationships. In partnership with the Branch Manager and business partners, the ABM fosters a collaborative, customer-centric environment and manages work schedules, assignments, and employee performance. The ABM applies working knowledge of banking operations and services and maintains professional conduct with customers, the public, and coworkers. The position supports branch sales and service goals, manages teller and platform operations and customer escalations, and helps ensure an exceptional customer experience. The role may involve travel among customer sites, Provident offices, and branches, as well as overtime and work at different locations as directed. The position is based in retail banking branch areas and is primarily performed under general office conditions. Physical activities include lifting 5 to 25 pounds, prolonged sitting or standing, and occasional bending or stooping. Pay is $32.00–$34.87; actual base pay may vary based on skills, experience, job-related knowledge, education, location, internal equity, and business needs. The role is incentive eligible based on company, business, and/or individual goal achievement and performance.

Requirements

High school diploma or GED.
Three years of related experience and/or training consistent with the key responsibilities of the role.
Strong leadership skills to support teamwork and recognize collaboration, cooperation, and contributions to team success.
Professional and positive demeanor, composure, and ability to communicate messages clearly and translate business priorities into actionable direction.
Basic proficiency with computers, Microsoft Office Suite, and internal CRM.
Familiarity with and/or use of digital technologies and applications, and ability to coach the team in keeping pace with current and future business needs.
Awareness of local marketplace trends and ability to respond quickly to identified changes.
Ability to discuss, recommend, and close on bank products and services based on customer needs.
Strong organization and attention to detail; ability to complete assignments accurately amid competing deadlines, manage branch workflow, think critically, solve problems, and communicate effectively.
Demonstrated ability to meet sales targets and production goals and coach team members to achieve them.
Flexibility, adaptability, and initiative.
Ability to provide exceptional service to external and internal customers.
Excellent verbal and written communication skills, including active listening and appropriate responses.
Sound risk management skills.
Language skills that mirror the needs of the community served by the branch.
May require travel between customer sites, Provident offices, or branches.
Must be willing and able to work required overtime and travel to other locations or branches, and adapt to new work locations and reassignments as directed.
Must be able to lift 5 to 25 pounds, sit or stand for prolonged periods, and occasionally bend or stoop.
Must register as a mortgage loan originator with the NMLS before taking mortgage loan applications or negotiating or extending terms of a mortgage or other loan secured by a residence.

Nice To Haves

One year of related management experience.
Prior banking experience.
Life and Health licenses to support the investment program.

Responsibilities

Provide day-to-day team leadership and work direction to support effective delivery of personalized or complex service, advice, activities, and solutions while meeting compliance and regulatory guidelines.
Manage branch operations, including teller operations, the platform, and customer escalations.
Support branch sales goals and objectives; coach employees in a needs-based sales environment, review results against goals and performance standards, and adjust focus as needed.
Collaborate with business partners to help customers and prospects understand their financial goals, and document recommendations using required referral forms.
Monitor branch activities for compliance with bank policies, procedures, and regulatory guidelines in conjunction with the Branch Manager.
Maintain branch operational integrity, including audits, reports, overdrafts, wire transfers, cash items, teller differences and corrections, and operating currency and coin levels.
Participate in ongoing training and development related to policy, procedures, regulatory compliance, customer service, and relationship expansion.
Drive an exceptional customer experience, as validated by customer satisfaction surveys.
Assist the Branch Manager with short- and long-term staffing and scheduling requirements; consider staffing levels when reviewing PTO requests and make recommendations for approval.
Support branch coverage for all operating hours and events, including evenings and weekends.
Perform special projects involving research, investigation, analysis, report writing, and recommendations to the Branch Manager, Retail Operations, and/or senior management.
Conduct ongoing performance management and regularly coach, guide, and mentor direct reports.
Carry out supervisory responsibilities under organizational policies, including interviewing, hiring, training, managing employees, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing employee complaints and concerns.

Benefits

Accrued paid time off (PTO) and holiday PTO.
Medical, dental, and vision plans.
Flexible Spending and Health Savings Accounts.
401(k) retirement plan.
Disability insurance.
Employee Assistance Program.
Basic life insurance.
Company-sponsored tuition disbursement and loan repayment programs.
Voluntary supplemental life insurance, accident, critical illness, hospital indemnity, and legal plans.
Incentive eligibility based on company, business, and/or individual goal achievement and performance.