VP, Branch Manager - Maywood (Full-time)

Provident Bank•Maywood, NJ

4d•$70,000 - $88,000•Onsite

About The Position

The Branch Manager II is responsible for growing consumer and business customer relationships and administering the daily operations of multiple retail branches or a qualifying single branch. The role encompasses operations and risk management, lending, product sales, customer service, performance management, and branch security and safety in accordance with the Bank’s objectives. The Branch Manager leads branch team members to meet branch goals and supports employee development. Key objectives include maintaining, expanding, and developing internal and external customer relationships; improving individual account and relationship profitability; growing deposits and retail, small business, and commercial loans; increasing non-traditional product sales; and cross-selling financial products and services. The position works with Assistant Branch Managers to direct branch operations, ensure compliance with Bank policies and government regulations, and fulfill supervisory responsibilities. The role is performed primarily in retail banking and office environments. It requires travel to other branches and potentially to customers and property locations, flexibility to adapt to new locations or reassignments, and willingness to work required overtime. The position is incentive eligible. Provident Bank describes its commitment to employee and customer experience and to a socially and culturally diverse workforce, and is an equal opportunity employer.

Requirements

High school diploma or GED.
Seven years of Branch Manager experience in a sales and service environment.
Business development experience and strong community ties in the general area of the branch locations.
Positive, professional, client-centric, and service-oriented attitude.
Ability to communicate a vision clearly and remove barriers to team success.
Proven ability to meet sales targets and production goals.
Excellent written and verbal communication skills.
Strong organization and ability to plan and complete multiple priorities with competing deadlines.
Knowledge of banking operational processes and their relationship to federal regulations and laws.
Ability to work a flexible schedule based on business needs.
Ability to travel throughout the branch network.
Experience managing multiple locations or remote locations.
Register as a mortgage loan originator with the NMLS before taking mortgage loan applications or negotiating or extending terms of a mortgage or other loan secured by a residence.
Willingness and ability to work required overtime and travel to other locations or branches.
Ability to adapt to new job locations and reassignments as directed.

Nice To Haves

Bachelor’s degree in Business Administration or a related field.
Prior multi-branch or multi-office management experience.
Life and Health Licenses to support the investment program.

Responsibilities

Achieve assigned goals and monitor branch team members’ sales goals, coaching them on sales skills and identifying opportunities with customers and prospective customers.
Conduct at least one weekly team huddle and one weekly team meeting focused on sales activities and results.
Manage and perform the external sales calling program.
Provide leadership and mentorship to branch team members and help them reach their full potential.
Participate in leadership development courses and product and service training.
Ensure branch team members consistently provide exceptional customer service and validate service quality through customer satisfaction surveys.
Participate in local community events and organizations, such as the Rotary Club or Chamber of Commerce.
Work with Assistant Branch Managers to direct day-to-day branch operations and ensure staff compliance with Bank policies, procedures, and government regulations.
Work with Assistant Branch Managers to ensure required reports are complete and submitted on time.
Carry out supervisory responsibilities, including interviewing, hiring, training, managing, assigning and directing work, appraising performance, recognizing and developing employees, addressing complaints, resolving problems, and providing feedback and corrective action.
Manage branch-related risk issues.
Perform additional duties as required or assigned.
Travel between branches and other locations as needed.

Benefits

Paid time off (PTO) and holiday PTO.
Medical, dental, and vision plans.
Flexible and Health Savings Accounts.
401(k) retirement plan.
Disability insurance.
Employee Assistance Program.
Basic life insurance.
Tuition disbursement and loan repayment programs.
Voluntary supplemental life insurance, accident, critical illness, hospital indemnity, and legal plans.
Incentive eligibility based on company, business, and/or individual goal achievement and performance.